Quality Manager

Heath Consultants, Inc.•Houston, TX

1d•Onsite

About The Position

At Heath Consultants, quality isn't just a standard — it's a commitment we've upheld for over 90 years. As a family-owned, nationally recognized leader in natural gas safety and leak detection, we're growing our leadership team with a role that sits at the intersection of operational excellence and talent development. Candidates MUST be local to the Houston, TX area( Near Hobby Airport) for the interview process and work environment.

Requirements

Bachelor's degree in Quality Management, Engineering, Business Administration, or a related field — or equivalent professional experience.
5+ years of relevant experience in a Quality Manager or related role.
Proven experience managing quality systems in a field operations, industrial, or regulated environment.
Strong working knowledge of quality frameworks, including ISO 9001 standards and compliance requirements.
Demonstrated ability to develop and deliver effective training programs for technical or field-based workforces.
Analytical mindset with experience interpreting KPIs, audit findings, and performance data to drive decision-making.
Excellent communication and interpersonal skills — able to influence, coach, and lead across all levels of an organization.

Nice To Haves

Six Sigma Green Belt or Black Belt certification (strongly preferred).
Experience developing and maintaining Quality Systems Manuals (QSM) or Quality Control Manuals (QCM).
Background in the natural gas, utilities, or safety services industry.
Familiarity with instructional design methodologies and adult learning principles.
Experience conducting formal quality audits and gap analyses.

Responsibilities

Develop, implement, and maintain Quality Systems Manuals (QSM) and Quality Control Manuals (QCM) aligned with internal and external industry standards.
Ensure all operations meet applicable federal, state, and company safety and quality policies — consistently and without compromise.
Establish and enforce quality assurance procedures that drive service compliance and operational integrity.
Monitor Key Performance Indicators (KPIs) to identify performance gaps and lead continuous improvement initiatives.
Champion a culture of quality across the SBU, acting as the primary resource for quality frameworks including ISO 9001.
Design, build, and continuously refine training programs, onboarding frameworks, and Standard Operating Procedures (SOPs) to reflect current quality standards.
Conduct structured needs assessments — using performance data, quality audits, and direct observation — to identify skill gaps and prioritize training investments.
Deliver hands-on instruction, mentoring, and coaching to technicians and staff on quality processes, tools, and best practices.
Track and measure training effectiveness through employee evaluations, post-training audits, and performance metrics.
Build and sustain a high-performing team through structured development pathways and ongoing mentorship.