Quality Manager

Kerry Group•Owen, WI

22d•$88,100 - $144,800

About The Position

The Quality Manager is responsible for food safety, quality systems, regulatory compliance, continuous improvement, customer satisfaction, and technical support at a manufacturing site. The role supports site food safety and HACCP programs, ensures preventive controls and prerequisite programs are effective, and manages the site food safety and quality system, including HACCP and Food Safety Plan reviews, GMPs, GLPs, pest control, sanitation, and other required programs. The Quality Manager maintains alignment with Kerry global standards and FDA/CFIA expectations, conducts internal audits, supports regulatory and customer audits, and enforces manufacturing standards for ingredients, products, processes, formulas, sanitation, GMPs, and pest control. The role tracks quality KPIs, contributes to site improvement plans, applies root-cause analysis and corrective-action principles, and supports customer complaint investigations and corrective-action verification. The position also develops Quality and Sanitation personnel through training, development, communication, and accountability, and serves as the primary technical liaison with customers, vendors, and regulatory agencies. The role is based in a manufacturing setting; the posting does not specify a workplace type or work schedule.

Requirements

Bachelor's degree in food science, chemistry, microbiology, or a related field.
Minimum 5 years of quality management experience in a manufacturing setting.
Strong leadership and people management skills.
SQF certification.
HACCP certification.
PCQI certification.

Nice To Haves

Food industry experience is preferred; pharmaceutical experience is also considered.
Proficiency with Microsoft Office.
Proficiency with SAP.

Responsibilities

Ensure effective food safety compliance and work with the plant management team to implement programs that mitigate risk.
Support site-level Food Safety and HACCP programs and ensure Good Manufacturing Practices, preventive controls, and prerequisite programs are in place and effective.
Support food safety and quality systems, including QC and QA, and act as the SQF Practitioner.
Develop, review, and align procedures with Kerry global standards and FDA/CFIA expectations.
Conduct internal audits against global and regional standards and site procedures, with a continuous improvement mindset.
Manage the site food safety and quality system, including HACCP and Food Safety Plan reviews, prerequisite programs, GMPs, GLPs, pest control, and sanitation.
Enforce manufacturing standards for ingredients and products, process specifications, formula compliance, sanitation, GMPs, pest control, and regulatory audit compliance.
Support FDA/CFIA inspections and identify and support preserved-claim and customer audits, including organic and Kosher audits.
Track and trend agreed-upon KPIs and support plant Quality Improvement and Master Plans.
Partner cross-functionally on quality and process improvements using RCAAP principles.
Develop Kerry Production Stream through training activities and model proactive engagement on the production floor.
Respond to customer complaints, communicate technical issues, and ensure root-cause analysis and verification of corrective actions.
Develop and maintain qualified Quality and Sanitation department personnel through training, development, communication, and accountability.
Continuously improve product and technology knowledge to investigate variation and resolve technical problems with the team.
Act as the primary technical liaison supporting the site with customers, vendors, and regulatory agencies.