Quality Manager

Empower AI Inc. • , DC

1d • Onsite

About The Position

Empower AI is seeking a Quality Manager to work within the Program Management Office (PMO) at the Department of State. This role is crucial for managing operations and ensuring the completion of required deliverables to support the customer's mission of providing IT services to DoS users enterprise-wide. The Quality Manager will oversee the Quality Management Plan (QMP), ensuring that quality control, quality assurance, and continuous process improvement meet or exceed government requirements, contractual standards, and federal policies. This includes developing and implementing a performance management and customer experience program, submitting monthly performance reports on SLAs, and establishing SLOs and KPIs.

Requirements

• 10+ years of experience
• Bachelor's in IT or related field
• ASQ CMQ/OE or Lean Six Sigma BB
• Secret Security Clearance

Nice To Haves

• ITIL 4 Foundation Certification(s)

Responsibilities

• Direct all tasks specified in the Quality Management Plan (QMP).
• Ensure the approach to quality control, quality assurance, and continuous process improvement across all contract activities meet or exceed Government requirements, contractual standards, and applicable Federal policies.
• Develop and implement a comprehensive performance management and customer experience program that measures service quality, user satisfaction, and operational effectiveness.
• Submit monthly performance reports detailing compliance with Service Level Agreements (SLAs), develop Service Level Objectives (SLOs), and establish Key Performance Indicators (KPIs).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior