Quality Manager

Smurfit Westrock•Winston-Salem, NC

13d•Onsite

About The Position

The Quality Manager ensures that customer, regulatory, and Smurfit Westrock quality standards are met and maintained by implementing and enforcing applicable processes, policies, and procedures. The role is accountable for resolving internal and external quality complaints, executing audits, and supporting efficient, smooth production-facility operations. The Quality Manager leads quality initiatives and complaint investigations, manages corrective and preventive actions, maintains Safe Quality Foods (SQF) documentation and regulatory compliance, and uses quality data to identify defects and drive facility improvements. The role also leads quality technicians and SQF readiness resources, works with production managers and facility and regional leadership, and provides quality tools and training to facility staff.

Requirements

5 to 7 years of work-related production or manufacturing experience.
Well-versed in analytical and statistical applications supporting quality, such as Statistical Process Control (SPC) and Statistical Quality Control (SQC).
High school diploma or GED.
ISO certification experience.
Courses for SQF Practitioner – Safe Quality Foods.
Courses for Hazardous Analysis for Critical Control Points.

Nice To Haves

3 to 5 years of experience in a production supervisory role.
Six Sigma certification.

Responsibilities

Track and analyze internal quality issues and customer complaints, and lead initiatives to address them.
Review, approve, and execute facility and corporate standard operating procedures for site implementation.
Monitor compliance with current policies, procedures, regulatory requirements, and customer requirements.
Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits.
Deliver executive-level presentations for customers and internal stakeholders.
Work with production managers to maximize product quality and reliability while minimizing cost.
Coordinate and direct customer incident reviews.
Manage the Corrective Action Preventative Action (CAPA) system.
Execute facility improvement initiatives based on performance data.
Provide daily quality data and feedback to facility and regional leadership.
Keep Safe Quality Foods (SQF) documents and revisions up to date and ensure plant regulatory compliance.
Coordinate and execute investigations of detected risks or failures, complaints, and corrective or preventive actions.
Determine, document, and approve site-specific or one-time occurrences, including protocols for reworks and validations, planned or unplanned deviations, waivers, and material or product releases as required.
Use enterprise technology to analyze quality complaints, track corrective and preventive actions, isolate and track defective parts per million and overshipments, and resolve rejected-product issues when applicable.
Lead quality technicians and SQF readiness resources, ensuring efficient processes and appropriate prioritization.
Provide facility staff with tools and training for quality management and improvement.