Quality Manager

Amcor • Shelbyville, KY

10d

About The Position

The Plant Quality Manager is the plant’s quality advocate and provides leadership for quality and food safety systems and programs. The role assures compliance with specifications for incoming materials, in-process conditions, and finished products, and drives ongoing reductions in quality variation using Statistical Process Control (SPC). The manager also serves as the plant’s point of contact with customers when product quality exceptions occur.

The role provides hands-on management of the Quality Management System, including quality action plans, customer complaints and internal holds, standard work, audits, document control, test methods, and quality test equipment. It ensures training and alignment with corporate standards, monitors plant quality through scorecards and reports, and maintains compliance with customer, internal, and regulatory requirements. The manager conducts advanced statistical analysis, manages customer quality interactions, leads and develops the Quality Team, and supports continuous improvement as an active member of the plant leadership team.

Requirements

• Bachelor’s degree in Engineering or another technical field.
• At least five years of manufacturing industry experience, including positions in both quality QA/QC and Operations/Production.
• Two to three years of demonstrated achievement in a leadership or supervisory position.
• Lean Six Sigma Green Belt certification or willingness to obtain it.
• Demonstrated project management experience.
• Thorough understanding of common quality and problem-solving tools, including statistical analysis, DOE, Pareto charts, and histograms.
• Strong proficiency with PC-based tools, including Excel, PowerPoint, Word, and Outlook.
• Effective communication skills for executing quality programs and communicating with employees at all levels of the plant.
• Exceptional problem-solving and analytical skills, including the ability to make quick and appropriate decisions.
• Strong customer service focus.
• Strong team leadership skills and ability to manage, coach, and develop people, talent, and skills.
• Ability to collaborate, influence, and demonstrate energy, empowerment, and execution.

Nice To Haves

• ASQ CMQ/QE or ASQ CQE certification.
• Experience with Minitab.
• Previous ERP experience.

Responsibilities

• Act as a safety leader and work with the EHS Manager to establish and maintain policies and programs that assure a safe working environment.
• Manage Quality Management System elements, including quality action plans, customer complaints and internal holds, standard work, audits, document control, test methods, and quality test equipment.
• Ensure training is conducted on Quality Management System elements.
• Ensure plant systems align with corporate standards through reviews and audits.
• Generate scorecards and reports covering plant quality, including VOC, CARs, SCARs, COAs, SPC reporting, losses, and internal, third-party, and customer audits.
• Ensure food safety and quality systems meet customer specifications, internal requirements, and applicable regulatory requirements, including ISO, GMP, FDA, food safety, medical, and pharmaceutical requirements.
• Conduct advanced statistical analysis and process capability analyses for process and product quality.
• Independently manage customer interactions related to product or service quality.
• Identify, define, and promote awareness of customer requirements within the plant.
• Manage and train the Quality Team, including laboratory and quality technicians.
• Participate in and lead teams supporting continuous improvement initiatives and establish a continuous improvement culture in Quality.
• Serve as an active member of the plant leadership team.
• Demonstrate Amcor’s core values and lead by example.

Benefits

• Medical, dental, and vision plans.
• Flexible time off, starting at 80 paid hours per year for full-time salaried employees.
• Company-paid holidays, starting at eight days per year and varying by location.
• Wellbeing program and Employee Assistance Program.
• Health Savings Account and Flexible Spending Account.
• Life insurance, AD&D, short-term and long-term disability, and voluntary benefits.
• Paid parental leave.
• Retirement Savings Plan with company match.
• Tuition reimbursement, subject to approval.
• Discretionary annual bonus program, with initial eligibility dependent on hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager