Quality Manager

United Alloy•Janesville, WI

18d

About The Position

The Quality Manager maintains an effective quality management system to ensure products consistently meet customer and United Alloy requirements. The role reviews quality failures and nonconforming materials, leads investigations and corrective actions, analyzes performance data, and evaluates results against product specifications. The manager also serves as a primary customer contact for quality matters related to new product introductions, engineering changes, complaints, and audits. This is a working-manager position that may involve conducting tests. The Quality Manager authorizes certificates of analysis; coordinates inspection, testing, and evaluation of returned goods; and recommends rework or other corrective actions. The role plans and conducts supplier and plant audits, recommends supplier improvements or changes, supports customer audits, and drives PPAP activities and submissions. Other duties may be assigned.

Requirements

20/20 vision in at least one eye and must not be color blind; magnifying lenses are allowed if normally used for reading.
Minimum of 10 years of quality management experience in metal fabrication or a related field.
Applied understanding of the ISO 9001 standard.
Proven skills in Statistical Process Control (SPC), Gauge Reliability and Repeatability (GR&R), and Total Quality Management (TQM).
Thorough knowledge of manufacturing systems and solid working knowledge of metal fabrication processes and materials.
Well-developed human relations and people management skills, including the ability to delegate authority and provide guidance, direction, goals, feedback, and discipline.
Ability to develop positive working relationships with a wide range of people.
Strong written communication and presentation skills.
Exceptional problem-solving and analytical skills, with the ability to make quick and appropriate decisions.
Ability to multitask and prioritize.
Experience implementing Operational Excellence projects, such as SMED, Six Sigma, or Lean.
Database and spreadsheet experience, financial reporting acumen, and overall computer literacy, specifically with Microsoft Office, including Project, Excel, Word, and PowerPoint.
Ability to travel to supplier and customer locations representing United Alloy.
Demonstrate the 12 expected behaviors of an actively engaged person: 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile.

Nice To Haves

Bachelor’s degree in engineering or science preferred.
ASQ certifications preferred: Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), Certified Quality Manager (CQM), Certified Six Sigma Green Belt (CSSGB), Certified Quality Improvement Associate (CQIA), or Certified Quality Manager (CMQ/OE).
ISO 9001 Internal Auditor experience and experience developing audit systems and strategies for compliance oversight preferred.
Black Belt certification preferred.

Responsibilities

Maintain an effective and efficient quality management system that assures products consistently meet customer and United Alloy requirements.
Review in-process quality failures and determine disposition of nonconforming materials.
Correspond and engage regularly with customers and suppliers to resolve problems.
Lead root cause investigations through to effective long-term resolutions.
Collect and analyze performance data and charts against established indicators and parameters.
Coordinate, communicate, and host customer and other audits as required.
Evaluate quality results against product specifications and determine pass or hold in borderline cases.
Authorize and sign certificates of analysis certifying material and test procedures.
Conduct tests when necessary as a working manager.
Coordinate inspection, testing, and evaluation of customer-returned goods; recommend rework or other corrective action.
Conduct periodic quality audits of suppliers and plant operations as applicable.
Plan and conduct on-site audits of supplier facilities and recommend quality improvements.
Recommend changing suppliers that fail to meet quality requirements.
Participate in customer audits and implement changes to meet customer requirements.
Drive PPAP activities and submissions.
Serve as the customer-facing contact for quality issues involving new product introductions, engineering changes, complaint management, and customer audit activity.
Perform other duties as assigned.