Quality Manager

Jet Support Services • Erlanger, KY

9d • Onsite

About The Position

The JSSI Parts & Engines (JPE) Quality Manager is responsible for all aspects of JPE’s quality, including third-party certifications, operational quality, and customer quality. The role is based at JPE’s warehouse in Erlanger, Kentucky, outside CVG airport.

The manager leads JPE’s work toward third-party AS9120 certification and maintains AS9120 and ASA-100 certifications. The role oversees audits, self-audits, corrective actions, procedures, customer returns, vendor quality, and quality practices across JPE business units. It also provides on-site quality expertise and coaching to warehouse staff and oversees drop-shipment quality.

JSSI states that the annual base pay generally ranges from $130,000 to $145,000. Total rewards may include discretionary bonus, incentive or sales bonus, or other additional compensation depending on the role. Full-time employees based in the USA, Canada, or the Philippines are offered benefits including medical, dental, vision, and retirement savings programs, starting on the first day of employment.

Requirements

• Bachelor’s degree in Engineering, Supply Chain, or a related field is listed as a desired qualification.
• Experience in the aviation/aerospace industry, preferably in parts trading, is listed as a desired qualification.
• Knowledge of aviation parts and certification requirements is listed as a desired qualification.
• ISO 9001 experience is listed as a desired qualification.

Nice To Haves

• Six Sigma Black Belt or similar certification.
• Project Management, ASQ, or other certification.

Responsibilities

• Lead JPE to third-party AS9120 certification and maintain AS9120 and ASA-100 certifications by coordinating and leading on-site and virtual audits.
• Oversee the self-audit program, including scheduling and follow-up.
• Maintain the corrective action process, including issuing corrective actions, escalating lack of response, ensuring action effectiveness, and conducting follow-up reviews.
• Maintain JPE procedures by scheduling periodic reviews, reviewing and approving quality procedures, tracking training and change management for new or updated procedures, and maintaining the procedures database.
• Manage the customer returns process, review returns for trends, issue corrective actions as needed, ensure returns are properly tracked, and issue customer credits after review as required.
• Monitor vendor quality performance for inbound and landed customer quality, and perform on-site vendor audits as required.
• Ensure adherence to standards across all JPE business units.
• Ensure operational quality of warehouse processes, including paperwork, visual inspection, and packaging.
• Track warehouse problems and address them through corrective actions in coordination with the warehouse team.
• Serve as the on-site warehouse quality expert; train staff to recognize defects and answer questions about certifications, trace, part conditions, and visual inspections.
• Coach the warehouse team to improve inspection processes.
• Oversee drop-shipment quality.

Benefits

• Competitive compensation package.
• Annual discretionary bonus plan, incentive or sales bonus plan, or other additional compensation may be available depending on the role.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Retirement savings programs.
• Benefits for eligible full-time employees start on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager