Quality Manager

The Hospital Authority of Miller County•Colquitt, GA

37d•Hybrid

About The Position

The Quality Manager of the Hospital Authority of Miller County (HAMC) is responsible for the quality of outcomes across HAMC's portfolio of community-based programs and population health initiatives. Reporting directly to the Chief Population Health Officer (CPHO), the Quality Director assists in organizational leadership for population health quality: ensuring that the programs HAMC implements in the community are effective, data-driven, and achieve measurable results that improve the health of the Miller County population and reduce unnecessary hospitalizations. The Quality Manager leads HAMC's population health strategy, oversees the development and performance of community-based service lines, and serves as the primary organizational voice for the connection between quality outcomes and HAMC's mission beyond the hospital walls. This role is enterprise-wide and community-facing in its orientation — it is not a hospital operations role.

Requirements

Master's degree in Nursing, Healthcare Administration, Public Health, or a related clinical field required
Minimum of 1 year of progressive experience in population health management, community health program development, or value-based care strategy
At least 3 years in a senior leadership role
Exceptional communication skills, both written and verbal, with the ability to present complex quality data to diverse audiences including clinical staff, executive leadership, and the Board.
Advanced proficiency in quality management systems, EHR platforms, data analytics tools (e.g., Tableau, Qlik), and Microsoft Office Suite.
Strong analytical and critical-thinking skills with the ability to translate data into actionable improvement strategies.
Must be able to sit, stand, and walk for extended periods while conducting rounds and audits throughout the facility.
Ability to operate standard office equipment including computers, phones, and presentation technology.
Must be able to communicate effectively in person, by phone, and via video conferencing.
Occasional lifting of materials up to 20 lbs. (e.g., reports, documentation, survey binders).
Must have near normal vision and hearing to fulfill all leadership and quality oversight responsibilities.
Ability to manage demanding schedules including evening and weekend commitments as required.
Must be able to navigate throughout all clinical and administrative areas of the hospital.

Nice To Haves

Doctoral degree (DNP, PhD, or MD) preferred.
Additional languages preferred to better serve the diverse Miller County community.
Certification in population health management (CPHM) or equivalent preferred; Certified Professional in Healthcare Quality (CPHQ) accepted with demonstrated population health experience.
Lean Six Sigma Green Belt or Black Belt certification preferred.
Experience with population health models, value-based care programs, and CMS rural health initiatives (including AHEAD Model or similar) strongly preferred.
Clinical licensure (RN, MD, or equivalent) preferred but not required.

Responsibilities

Establishes and maintains a shared framework for quality measurement and continuous improvement across HAMC's enterprise, including community-based programs and service lines within the CPHO domain.
Leads HAMC's population health strategy, including oversight of the AHEAD Model implementation and all population health initiatives at Miller County Medical Center (MCMC) as the HUB.
Oversees the development, launch, and ongoing performance of HAMC's expanding community-based service programs and ensures each program has defined operational standards, staffing models, quality benchmarks, and financial sustainability targets.
Develops and maintains quality dashboards, scorecards, and performance metrics; interprets clinical and operational data to identify trends, risks, and improvement opportunities, with particular emphasis on population health outcomes, program performance metrics, preventable utilization trends, and social determinants of health data relevant to the Miller County community.
Ensures that leaders and staff within the CPHO's directly managed programs have the training, tools, and quality improvement skills necessary to deliver effective, outcomes-driven community health services.
Develops and maintains quality standards, outcome benchmarks, and performance expectations for all programs within the CPHO portfolio.
Engages patients, families, staff, and community partners in quality improvement initiatives; actively communicates quality outcomes and improvement goals throughout the organization.
Partners with the CPHO and executive leadership team to integrate population health quality objectives and community program performance outcomes into the organization's strategic plan and annual operating goals.
Identifies and pursues opportunities to expand HAMC's population health portfolio and community-based service lines, including new program development, service partnerships, and grant-funded initiatives.
Partners with marketing and communications leadership to develop messaging, campaigns, and community engagement strategies that increase awareness of HAMC's population health programs and expand community participation.