Quality Manager

AmeriPharma • Laguna Hills, CA

5d • $95,000 - $114,000 • Onsite

About The Position

The Quality Manager is responsible for managing, maintaining, and continuously improving the organization’s Quality Management Program. This role oversees quality assurance activities, process reviews, internal audits, corrective action tracking, performance monitoring, and quality improvement initiatives across departments. The Quality Manager ensures that organizational processes remain aligned with internal policies, accreditation standards, regulatory requirements, and industry best practices, with a focus on pharmacy, specialty pharmacy, and home infusion operations. The Quality Manager works collaboratively with department leaders to identify quality risks, evaluate operational performance, implement process improvements, and support a culture of compliance, accountability, and continuous improvement.

Requirements

• Experience in quality management, quality assurance, process improvement, compliance auditing, healthcare operations, or regulatory oversight.
• Knowledge of regulatory requirements, accreditation standards, payer expectations, and industry best practices applicable to healthcare, pharmacy, specialty pharmacy, and home infusion operations.
• Experience with audits, corrective actions, quality indicators, performance improvement initiatives, policy review, and quality documentation.
• Familiarity with EHR, pharmacy management, and billing systems such as CPR+ / CareTend.
• Strong analytical skills and ability to evaluate information, identify trends, determine root causes, and recommend corrective actions.
• Ability to work independently, exercise sound judgment, manage multiple priorities, and coordinate quality activities across departments.
• Knowledge of quality management principles, process improvement practices, audit methods, and corrective action processes.
• Knowledge of pharmacy operations, pharmacy systems, pharmacy workflow, home infusion operations, and healthcare quality practices.
• Ability to interpret and apply policies, procedures, accreditation standards, regulatory requirements, and operational guidelines.
• Strong analytical, problem-solving, communication, collaboration, and organizational skills.
• Ability to develop and maintain audit tools, quality reports, dashboards, spreadsheets, tracking logs, and quality documentation.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Technical proficiency with databases, spreadsheets, reporting systems, and electronic healthcare systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently, prioritize tasks, meet deadlines, and function well in a fast- paced environment.
• Commitment to promoting quality, compliance, patient safety, accountability, and continuous improvement.

Nice To Haves

• Experience in pharmacy, specialty pharmacy, home infusion, healthcare compliance, accreditation, or patient care operations preferred.
• Quality, compliance, healthcare, pharmacy, or accreditation-related certification preferred but not required.

Responsibilities

• Manage and maintain the organization’s Quality Management Program, including the annual quality plan, quality calendar, quality indicators, audit schedule, quality reports, quality committee materials, corrective action tracking, and annual program evaluation.
• Conduct internal audits and process reviews to assess compliance with policies, procedures, regulatory requirements, accreditation standards, payer requirements, and operational expectations.
• Develop and maintain audit tools, quality tracking logs, dashboards, reporting templates, and quality documentation.
• Aggregate, analyze, and report audit findings, quality metrics, trends, root causes, and recommendations for improvement.
• Manage corrective and preventive action activities, including root cause analysis, action planning, responsible party tracking, due dates, follow-up, and effectiveness review.
• Monitor quality indicators and performance metrics related to pharmacy operations, home infusion services, patient care, complaints, incidents, adverse events, patient satisfaction, dispensing accuracy, delivery performance, documentation compliance, and other quality measures.
• Coordinate quality committee activities, including agendas, meeting minutes, action item tracking, and presentation of quality data to leadership.
• Support ongoing accreditation, regulatory, payer, and Board of Pharmacy readiness, including preparation for audits, surveys, inspections, and plans of correction.
• Support the development, review, implementation, and maintenance of policies and procedures related to quality, compliance, pharmacy operations, home infusion, patient care, and administrative processes.
• Monitor complaints, incidents, medication errors, adverse events, service issues, documentation concerns, and patient satisfaction trends to identify risks and improvement opportunities.
• Assist with quality oversight of vendors, contractors, nursing agencies, delivery services, and other external partners that may impact patient care, service quality, or compliance.
• Provide training, guidance, and support to staff regarding quality expectations, audit findings, corrective actions, documentation standards, policies, procedures, and process improvements.
• Collaborate with department leaders to implement quality improvement initiatives and ensure corrective actions are completed and sustained.
• Maintain current knowledge of regulatory requirements, accreditation standards, payer expectations, and industry best practices.
• Escalate significant quality concerns, patient safety risks, compliance concerns, or recurring issues to leadership.
• Perform other quality, compliance, audit, and process improvement duties as assigned.

Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager