Quality Manager

Arrow Electronics•Phoenix, AZ

3d•Onsite

About The Position

As the Quality Manager for the Phoenix Integration Center, you will define, lead, and execute the site’s quality strategy. This role provides direct leadership to the quality assurance teams, driving exceptional product and process quality. You will also actively engage and influence the Phoenix team to foster a strong, shared culture of quality, accountability, and continuous improvement across the site. You will oversee and continuously improve all elements of Arrow’s Quality Management System and overall site quality performance, ensuring alignment with business objectives and key stakeholders. The Quality Manager is responsible for ensuring all processes and activities comply with company quality standards, applicable ISO/AS requirements, and government regulations.

Requirements

Proficiency in implementing and maintaining ISO and CQC certification processes and requirements
Excellent written and oral communication skills
Cross functional leadership experience outside of Quality
Bachelor's degree in supply chain, engineering, business or related area of study from four-year college or university; and/or 8 years of relevant operations and quality experience and/or training; or equivalent combination of education and experience
Minimum of 5 years of experience working in a manufacturing plant environment with proven record of improving quality and quality systems.
Proven Six-Sigma and Lean experience is highly desired
Experience building and driving a culture of quality in a manufacturing environment.
Experience with value stream mapping, FMEA, data collection methods, variability analysis, root cause analysis, Kaizen, etc.
Communication/Change Management skills required

Nice To Haves

Experience working in a low volume, high-mix manufacturing environment
Six-Sigma Black Belt or Lean certification

Responsibilities

Lead, coach and develop the quality assurance team to deliver corporate, site and customer specific quality goals are achieved or exceeded
Provide hands on leadership and development of technicians, engineers, and support personnel to include Quality Specialists, Training Coordinators, Quality Engineers and Inspectors
Engage and drive cross-functional teams to perform root-cause analysis, corrective action and verification of effectiveness of implemented solutions for both internal and external quality issues.
Engage with customers, sales and operations leadership directly in the resolution of customer complaints.
Collaborate with new product introduction, manufacturing engineering, production, operations, human resources and warehousing in the development of quality initiatives.
Utilize the Voice-of-Customer, both internal and external, in the development of quality improvement strategies in collaboration with site leadership.
Lead and maintain site Quality Management Systems covering ISO 9001, ISO 13485, ISO 14001, ISO 27001, TAPA, 14 CFR, 21 CFR and CQC/CCC to ensure all customer, certification and regulatory requirements are met.
Perform audits, review corrective actions and process improvements in support of regulatory compliance and industry certifications.
Ensures that established manufacturing inspection, sampling and statistical process control procedures are followed and are driving expected outcomes
Act as the principle resource for quality methods, process control and quality improvement.
Monitor, report and analyze quality metrics to identify trends and root causes.
Setting stretch goals in support of site quality objectives.