Quality Manager

McIntosh Laboratory•Binghamton, NY

22d

About The Position

Bose Corporation’s Luxury Audio Business Unit, anchored by McIntosh and Sonus faber, is seeking a Quality Manager to lead the quality function at the McIntosh manufacturing site. The role ensures products consistently meet the performance, reliability, workmanship, and aesthetic standards expected of a luxury audio brand. The Quality Manager owns the site's Quality Management System and drives quality across the complete manufacturing value stream, from incoming materials and electronics and PCBA manufacturing through fabricated components, finishing, assembly, final test, and shipment. The Quality Manager partners with Manufacturing, Engineering, Supply Chain, Service, and Product Development to prevent defects, resolve quality issues, reduce Cost of Poor Quality, and continuously improve product and process capability. The position leads the site's Quality organization, develops team members, establishes quality strategy and process controls, and builds a culture of accountability, craftsmanship, and continuous improvement. It also leads problem solving and corrective action, manages audits and quality documentation, supports supplier and customer quality, represents Manufacturing Quality in product introduction and engineering changes, and establishes and communicates quality performance metrics.

Requirements

Bachelor's degree in Engineering, Quality, Manufacturing, Operations, or a related technical field.
8+ years of progressive manufacturing quality experience, including leadership responsibility.
Strong knowledge of Quality Management Systems, Lean manufacturing, and structured problem solving.
Experience with process controls, PFMEA, control plans, statistical methods, and quality auditing.
Demonstrated ability to lead cross-functional teams and influence manufacturing and engineering organizations.
Strong analytical, communication, and leadership skills.

Nice To Haves

Experience in high-mix, low-volume manufacturing.
Experience with premium, luxury, or highly engineered consumer products.
Experience with electronics, PCBA, electromechanical, or final assembly operations.
Experience with supplier quality and new product introduction.
Experience with cosmetic/workmanship standards and finishing processes.

Responsibilities

Lead the site's Quality organization and serve as a key member of the plant leadership team.
Establish and execute the site's quality strategy in alignment with business and customer objectives.
Build a culture of quality at the source, accountability, craftsmanship, and continuous improvement.
Develop and mentor Quality team members and build organizational capability for the site's vertically integrated manufacturing processes.
Establish process controls, inspection strategies, test requirements, and audit processes.
Ensure finished products meet McIntosh standards for functional performance, reliability, workmanship, fit, finish, and cosmetic appearance.
Establish and maintain workmanship and cosmetic acceptance standards appropriate for luxury products.
Ensure nonconforming product is contained, dispositioned, and prevented from reaching customers.
Lead root cause analysis and corrective and preventive action for significant internal, supplier, and customer quality issues.
Drive permanent corrective actions and verify their effectiveness.
Use quality data and structured problem-solving methods to identify trends and reduce recurring defects.
Partner with Operations and Engineering to improve process capability, yield, scrap, rework, and Cost of Poor Quality.
Own and maintain the site's Quality Management System and ensure compliance with applicable corporate, regulatory, and quality standards.
Lead internal audits and coordinate external customer or certification audits; maintain quality procedures, documentation, and corrective actions.
Partner with Supply Chain and Procurement to improve supplier quality and reliability, and support supplier qualification, audits, and corrective actions as required.
Partner with Service and Engineering to analyze warranty, returns, out-of-box failures, and customer feedback.
Drive closed-loop corrective action from field and customer issues back into manufacturing.
Represent Manufacturing Quality in new product introduction and engineering change activities.
Ensure quality risks, test requirements, workmanship standards, and process controls are addressed before production release.
Support process validation and production readiness activities.
Establish and communicate quality KPIs, including first-pass yield, scrap, rework, COPQ, supplier quality, out-of-box quality, warranty/returns, and corrective action performance.
Use metrics to prioritize improvement activities and communicate performance to site leadership.