Quality Manager - Registered Nurse

Liberty Healthcare•Portland, OR

3d•Remote

About The Position

Nursing leaders are encouraged to consider a full-time Quality Manager position with Liberty Healthcare. This is a key management role with new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities. Program elements will include Partnering with state agency teams Creating an ideal experience for individuals who report complaints and grievances Reviewing, triaging, processing reported incidents on a timely basis Ensuring a high degree of consistency and quality of reviews Data analysis and reporting Providing technical assistance to HCBS providers Preparing for future initiatives

Requirements

Licensure in Maine as a Registered Nurse
Residency in the State of Maine
5 or more years of nursing leadership experience
Quality management / quality improvement
Performance improvement
Critical incident management
Inter-rater reliability
Medicaid Home and Community Based Services
Person-centered care of older adults and people who are living with disabilities

Responsibilities

Hiring, training and supervising a team of 10 human services professionals
Quality oversight of incident management, grievance review and complaint resolution activities
Ensuring the efficient and effective processing of a high volume of cases
Providing clinical leadership
Consulting on complex cases
Data analysis and reporting
Supporting the program’s Director with various leadership activities
Leading with a focus on the best interests of the people we serve