Quality Management System Specialist

BlueCross BlueShield of South Carolina • Columbia, SC

3d • Onsite

About The Position

Promotes an effective quality management system in accordance with ISO 9001:2015 standards through maintenance of a control of documents program, coordination and participation in internal ISO system and process audits, and monitoring corrective, preventative, and/or improvement actions. Facilitates meetings and/or provides training in related areas. Utilizing ISO standards, process review, and inputs from various operations sources, makes recommendations for improvement.

Requirements

• Bachelor's Degree
• 2 year degree with 2 years related work experience or 4 years related work experience.
• Related work experience may include any combination of the following: healthcare, health insurance, or service industry, quality management systems (such as ISO 9000, TQM, six sigma, or Baldridge criteria) and data analysis or project management experience
• 1 year-any combination of related work experience as described in the Degree Equivalency
• Strong verbal and written communication skills.
• Ability to present information on the intranet.
• Strong research, analytical, planning, and data gathering skills.
• Knowledge of process based approaches to service industry practice.
• Knowledge of ISO system elements and/or Total Quality Management (TQM).
• Understanding of auditing principles and application of process audit in a team based environment.
• Ability to complete internal ISO audit training and demonstrate competency within 1 year
• Ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

Nice To Haves

• Bachelor's degree-in Computer Science, Mathematics, Management of Information Systems (MIS) or Business Administration
• Previous QMS/ISO experience or in a user area or division supported by this position.
• Prior experience with web or intranet.
• Process and product measurement.
• Demonstrated ability to positively promote the impact of an effective quality management system.
• Computer programming and computer systems support skills
• Master Trainer, DDI Facilitator, or similar certification.
• Current designation/certification by a recognized quality management certification group such as Six Sigma designation, American Society for Quality (ASQ) certification, or Registrar Accreditation Board (RAB) certification.

Responsibilities

• Coordinates and/or conducts internal ISO audits
• Schedules and provides documentation needed for effective internal audit planning and delivery
• Facilitates timely reporting of team audit findings for finalization and management review
• Schedules and conducts focus audits or reviews of practice against work instructions and details findings in audit report format
• Serves as lead auditor for internal teams
• Monitors status of corrective, preventive, and/or improvement actions to ensure accurate and timely updates
• Facilitates meetings of cross functional preventive and corrective teams
• Assists management in developing detailed action plans including the identification of appropriate proofs
• Enters Corrective Action Request/Preventive Action Request (CAR/PAR) detail and status reports in access database
• Tracks response and timeliness and communicates update needs with management
• Maintains related quality records and ensures adequate proofs are provided to verify actions taken
• Reviews and assists management in developing documentation to support processes
• Provides drafts of documents, reports, and analysis of data as needed
• Ensures documents meet ISO 9001:2015 standards and internal requirements for approval and adequacy
• Facilitates the submission, approval notification, and communication of updates to documents through the internal document adequacy review process
• Uses findings from internal audits and routine document submissions to identify problems or trends in the control of documents
• Collects data, analyzes, and reports as needed to support processes of quality management system and makes recommendations from improvement activities
• Coordinates with the planning and organization of the documentation needed for external ISO audits
• Provide support to management and staff in preparing for audits.
• Assists with the scheduling and collection of all documentation needed for the management review meetings and note taking and recordkeeping as required
• Facilitates or co-facilitates training in components of the quality management system and ISO 9001:2015 requirements
• Develops training as requested by management

Benefits

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave – the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.
• Incentive Plan.
• Merit Plan.
• Continuing education funds for additional certifications and certification renewal.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level