Quality Management System (QMS) Manager
About The Position
The Quality Management System (QMS) Manager develops, implements, and maintains the company’s quality management system in alignment with ISO 9001, customer-specific requirements, hydrogen and industrial gas industry standards, and internal procedures. The role leads certification efforts, surveillance audits, and recertification activities, and establishes and maintains quality documentation and controls, including SOPs, work instructions, inspection and control plans, FMEAs, nonconformance and CAPA processes, document control, calibration programs, traceability requirements, and revision control. The manager oversees incoming, in-process, and final inspections and develops quality standards for precision components in cryogenic pumping equipment, hydrogen dispensing systems, pressure vessels and piping assemblies, mechanical and electrical assemblies, welded components, and cryogenic and high-pressure systems. The role leads root-cause investigations using 8D, Fishbone, and 5 Why methods; monitors quality KPIs; and leads internal and layered process audits. The position develops supplier quality programs covering qualification, onboarding, audits, approved vendor list management, scorecards, and risk assessments. It works with Procurement and Engineering to evaluate suppliers and supports supplier corrective action requests and containment activities. The manager also supports applicable regulatory and safety compliance, customer audits, regulatory inspections, and field investigations. Working cross-functionally with Engineering, Manufacturing, Service, Procurement, and Operations, the manager supports product quality and operational performance, new product introduction, design reviews, and process validation. The role provides quality training and mentorship and promotes accountability, continuous improvement, and operational excellence.
Requirements
- Bachelor’s degree in Engineering, Quality, Manufacturing, or a related field, or equivalent experience.
- At least 5 years of quality management experience in manufacturing or industrial operations.
- Experience implementing or managing ISO 9001 QMS systems.
- Strong understanding of root cause analysis, CAPA systems, inspection methodologies, supplier quality management, and manufacturing process controls.
- Experience leading audits and interacting with customers and suppliers.
- Ability to read and interpret engineering drawings, specifications, BOMs, procedures, and technical standards.
- Leadership and accountability.
- Process-oriented mindset.
- Strong organizational and documentation skills.
- Technical problem-solving skills.
- Risk assessment and mitigation skills.
- Communication and cross-functional collaboration skills.
- Attention to detail in safety-critical environments.
Nice To Haves
- Experience in hydrogen, industrial gas, energy, aerospace, automotive, pressure systems, cryogenics, or high-reliability manufacturing environments.
- Familiarity with ASME pressure systems, hydrogen fueling infrastructure, weld quality standards, or electrical/mechanical assembly quality systems.
- Lean Manufacturing and continuous improvement experience.
- ASQ certifications such as CQM, CQE, or CQA.
- ERP/MRP system experience, such as Acumatica.
- Experience with the Toyota Production System.
Responsibilities
- Develop, implement, and maintain the company QMS in alignment with ISO 9001, customer-specific requirements, industry standards, and internal procedures.
- Lead certification efforts, surveillance audits, and recertification activities.
- Establish and maintain SOPs, work instructions, inspection plans, control plans, FMEAs, nonconformance procedures, CAPA processes, document control systems, calibration programs, and traceability requirements.
- Maintain revision control and quality documentation.
- Oversee incoming, in-process, and final inspection activities.
- Develop quality standards for precision components, hydrogen dispensing systems, pressure vessels and piping assemblies, mechanical and electrical assemblies, welded components, and cryogenic and high-pressure systems.
- Lead root-cause investigations using 8D, Fishbone analysis, and 5 Why methodology, and drive corrective and preventive actions.
- Monitor KPIs related to scrap, rework, supplier defects, warranty claims, first-pass yield, and customer complaints.
- Lead internal audits and layered process audits.
- Develop and manage supplier quality programs, including supplier qualification, onboarding, audits, approved vendor list management, scorecards, and risk assessments.
- Work with Procurement and Engineering to evaluate suppliers for quality, lead time, compliance, and technical capability.
- Support supplier corrective action requests (SCARs) and containment activities.
- Support compliance with applicable codes and standards, including ASME, NFPA, CGA, UL, CSA, OSHA, DOT, and hydrogen fueling and compressed gas regulations.
- Integrate quality requirements into hydrogen safety and operational procedures.
- Support customer audits, regulatory inspections, and field investigations.
- Partner with Engineering, Manufacturing, Service, Procurement, and Operations to improve product quality and operational performance.
- Support new product introduction, design reviews, and process validation activities.
- Provide training and mentorship on quality standards and best practices.
- Promote accountability, continuous improvement, and operational excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
