Quality Management Specialist, Bureau of Hepatitis, HIV, and STI

City of New York • Long Island City, NY

1d

About The Position

The Quality Management Specialist (Civil Service Title: City Research Scientist I) works in the Quality Management & Program Implementation Unit of the HIV Care and Treatment Program within the Bureau of Hepatitis, HIV, and Sexually Transmitted Infections. Reporting to the Manager of Behavioral Health Services, the specialist provides ongoing programmatic and quality management support to community-based organizations, hospitals, and other health facilities funded to provide behavioral health services—including psychosocial support and counseling—to people with HIV in New York City.

The specialist works with funded programs to build their capacity to manage service quality and provides technical assistance to support implementation, gather feedback, ensure fidelity to program models, and address racism as a driver of health disparities. The role includes collaboration with the program’s Research and Evaluation Unit and its subrecipient agreement holder, Public Health Solutions, to support evaluation, subcontracting, monitoring, and continuous improvement.

The position requires a master’s degree in an appropriate field of specialization under the City Research Scientist qualifications. A Master of Public Health is strongly preferred. Appointments are subject to a minimum one-year probationary period. Depending on the position, employees may be able to work from home up to two days during the week.

Requirements

• Master’s degree from an accredited college or university with a specialization in an appropriate field, as required for City Research Scientist Level I.
• For the applicable City Research Scientist Level I qualification, the master’s degree must be in an appropriate field of physical, biological, or environmental science, or public health.
• Work effectively with a diverse team, service providers within the NYC Health Department and external agencies, and clients or consumers participating in community planning and research review processes.
• Demonstrate attention to detail and the ability to handle multiple, diverse assignments and priorities efficiently and effectively, independently and as part of a team.
• Have excellent written and oral communication, organizational, project management, and interpersonal skills.
• Be proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.

Nice To Haves

• Knowledge of HIV prevention and treatment, medical case management, populations most affected by HIV (including people aging with HIV), structural determinants of health outcomes, and quality management principles and tools.
• Professional working experience with populations most affected by HIV, substance use, mental health, and systems of oppression.
• Exceptional relationship-building and influencing skills.
• Master of Public Health.

Responsibilities

• Work with the Manager, drawing on research and other sources, to propose and apply approaches for developing evidence-based strategies that help organizations provide medical case management and support services to people with HIV.
• Guide and support existing and new programs in starting up and implementing service models for specific target populations, ensuring fidelity to protocols and procedures.
• Coach funded organizations in quality management and quality improvement for assigned service categories, remotely and through site visits.
• Advise on developing quality indicators and quality improvement activities for assigned service categories.
• Work with the Manager to propose and implement protocols for reviewing and analyzing performance and quality management data to inform program improvement.
• Collaborate with the Research and Evaluation Unit to evaluate service implementation and provide real-time, actionable feedback, describe findings, and disseminate key results.
• Partner with Public Health Solutions to execute subcontracts and renewals and support program integrity and quality through joint monitoring processes.
• Review data reported by subcontractors to ensure program integrity and inform quality management coaching and quality improvement projects.
• Help plan and implement meetings, conferences, and other quality management activities provided by the QMPI unit.
• Build and maintain relationships with funded organizations in assigned service categories and with other key stakeholders.

Benefits

• Potential eligibility for federal or state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan; the posting says this saves employees over $10,000 annually based on a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union or benefit fund.
• Public sector defined-benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Worksite Wellness Program with health resources and opportunities.
• Depending on the position, the ability to work from home up to two days during the week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level