Quality Management Specialist, Bureau of Hepatitis, HIV, and STI

City of New York • New York, NY

2d • Hybrid

About The Position

The Quality Management Specialist (Civil Service Title: City Research Scientist I) works in the Bureau of Hepatitis, HIV, and Sexually Transmitted Infections’ HIV Care and Treatment Program, within the Quality Management & Program Implementation Unit. Reporting to the Manager of Behavioral Health Services, the specialist provides programmatic and quality management support to community-based organizations, hospitals, and other health facilities funded to provide behavioral health services, including psychosocial support and counseling, to people with HIV in New York City. The role helps funded programs build capacity to manage service quality and provides technical assistance for implementation, feedback gathering, fidelity to program models, and efforts to confront racism as a driver of health disparities.

The position supports evidence-based service strategies, program startup and implementation, quality coaching and improvement, data review and analysis, program evaluation, subcontract monitoring, and activities that strengthen relationships with funded organizations and other stakeholders. The role includes both remote support and site visits.

Requirements

• For City Research Scientist Assignment Level I, a master’s degree from an accredited college or university with a specialization in an appropriate field of physical, biological, or environmental science, or public health.
• Knowledge of HIV prevention and treatment, medical case management, populations most affected by HIV (including people aging with HIV), structural determinants of health outcomes, and quality management principles and tools.
• Professional working experience with populations most affected by HIV, substance use, mental health, and systems of oppression.
• Exceptional relationship-building and influencing skills.
• Attention to detail and ability to manage multiple and diverse assignments and priorities efficiently, independently and as part of a team.
• Excellent written and oral communication, organizational, project management, and interpersonal skills.
• Ability to work effectively with a diverse team, service providers within the NYC Health Department and external agencies, and clients or consumers participating in community planning and research review processes.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.

Nice To Haves

• Master of Public Health strongly preferred.

Responsibilities

• Work with the Manager, drawing on research and other sources, to propose and apply evidence-based strategies for organizations providing medical case management and support services to people with HIV.
• Guide and support existing and new programs in starting up and implementing service models for specific target populations, ensuring fidelity to protocols and procedures.
• Coach funded organizations in quality management and quality improvement for assigned service categories, remotely and through site visits.
• Advise on developing quality indicators and quality improvement activities for assigned service categories.
• Work with the Manager to propose and implement protocols for reviewing and analyzing performance and quality management data to inform program improvement.
• Collaborate with CTP’s Research and Evaluation Unit to evaluate service implementation and provide real-time, actionable program feedback, describe findings, and disseminate key findings.
• Partner with the Subrecipient Agreement holder, Public Health Solutions, to execute subcontracts and renewals and ensure program integrity and quality through joint monitoring processes.
• Review subcontractor-reported data to ensure program integrity and inform quality management coaching and quality improvement projects.
• Assist with planning and implementing meetings, conferences, and other quality management activities conducted by the QMPI unit.
• Form and maintain relationships with funded organizations in assigned service categories and with other key stakeholders.

Benefits

• Potential eligibility for federal or state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union or benefit fund.
• Public-sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the ability to work from home up to two days during the week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level