Quality Management Specialist

CHILDRENS NETWORK OF SOUTHWEST FLORIDA LLC•Fort Myers, FL

7d•$61,236 - $0•Onsite

About The Position

The Children’s Network of Southwest Florida is committed to working with the community to protect children and preserve families. The purpose of this job is to assist in the implementation of the Quality Management system, develop and implement System of Care (SOC) policies and procedures, prepare and analyze monthly management and performance reports, complete State and Federal reporting processes, complete System of Care training programs, identify System of Care needs and provide technical assistance to supply them, deliver services that assure the safety, permanency, and well-being of children in the care of the Children’s Network of Southwest Florida, provide performance assessment and feedback at provider Team Meetings, perform programmatic monitoring of contracts, and track and report incidents and complaints. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Requirements

A bachelor’s degree from an accredited college or university in psychology, social work, sociology, or related human services degree.
Official transcripts are a mandatory requirement
Certification as a Child Protection Specialist within one year of hire, unless exempted by Children’s Network management.
A minimum of 2 years of work experience in a related social service field is required.
Must be able to operate standard modern office machinery, including fax, telephone, calculator, computer, scanner, printer, copier, and mail machine.
Must be competent with Microsoft Office Suite programs, including Word, Excel, Power Point, Access, Publisher, and Outlook.
Must be competent with basic e-mail protocol and procedures including sending, receiving, replying, attachments, and meeting scheduling; excellent written and oral communication skills; effective listening skills; ability to work as a team member, and the ability to work in a multi-cultural environment.
Must possess excellent organizational skills and abide by the highest standards of confidentiality.
Must meet the Children’s Network requirements for certification as a credentialed Child Welfare Case Manager within 1 year of hire into the position unless exempted by Children’s Network management.
Valid driver’s license required, with proof of insurance
Driver’s license check is a requirement
Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
Drug Screening is a requirement
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, board of directors, clients, customers, and the public.
Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to be proactive, as well as handle problems involving several concrete variables in standardized situations.
This job requires the ability to sit for extended periods; walk; stand; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk and hear.
This job requires visual acuity sufficient to read and to operate standard modern office machines.
The employee must occasionally lift and/or move up to 25 pounds.

Nice To Haves

A minimum of two (2) years of experience in child welfare is preferred.
Direct experience working in Quality Management / Quality Assurance is preferred.

Responsibilities

Participate in implementation of Quality Management System
Participate in ALL Child Safety reviews per year. Monitoring process will begin in July to June of every year.
Perform any other activities as needed by the CNSWF
Participate in program monitoring as needed
Perform court visits: All county courts within the Circuit will be visited at least once per fiscal year. Conduct one visit per county quarterly.
Implement and maintain Quality Improvement systems to: Comply with Performance Improvement Plan (PIP), Meet goals or improve current performance by 2%, Increase performance by 5% over current base
Develop and implement System of Care procedures: Develop new policies and procedures as needed, Review existing policies and procedures to ensure consistency and compliance with Federal, State, Region and Local laws/mandates/policies/procedures as well as the agency’s SOC, Maintain electronic / hard copy of approved policies and procedures, Stay current with Federal and State Laws, rules, and best practices
Performance Reporting: Prepare and analyze monthly management and performance reports, Provide analysis utilizing FSFN reports
State and Federal Reporting: All State and Federal reporting requirements will be met in a timely manner, including: AFCAR error reports, Children seen timely, CFSR Quality Improvement Plan, Other Reports as required
Training: Participate in all certification / training necessary for the fulfillment of job responsibilities, Attend at least one approved conference annually, Assure Child Professional certification is kept current, Disseminate information from statewide/region meetings/conference calls to local staff, Assure that best practices are being implemented, Identify SOC training needs and resources, Coordinate training with Staff Development Unit
Technical Assistance: Identify technical assistance needs, Provide technical assistance on federal and state laws, rules, and programmatic and procedural issues, Provide programmatic expertise for In Home, Out of Home, Adoptions, Independent Living, Prevention, Foster Care Programs
Deliver services that assure the safety, permanency and well being of children: Coordinate and Chair initial and ongoing Permanency Staffings and Reunification Staffings (100% of children in out of home care greater than four months and not assigned to the Adoptions unit will be staffed quarterly), Facilitate staffings for each child being recommended for reunification, Assist in facilitating Missing Children Staffings, Assist in tracking and analyzing incident reports, Conduct Quality Management Review on specific cases per directive of QM Director, COO, CEO
Role of the Quality Management Specialist when conducting staffings of any type: Whenever possible, review relevant case information in advance to gain knowledge of the most current issues (Clerk of Court, FSFN, ASK etc.), Maintain a professional demeanor at all times, Maintain neutrality without alliance to any of the parties, Engage all attendees’ participation in the meeting by requesting their perspective on the matters being discussed, Listen objectively and consider all opinions provided, Step in and mediate immediately if there are obvious personal attacks, Be flexible and balance the need for participation with the need to keep things running efficiently and within the allotted timeframe, Pay attention to group behavior, both verbal and non-verbal, Recommendations / plans that are developed must be aligned with statute, code, policy and require either consensus by all participating attendees or approval by the court
Team Meetings: Participate in Case Management Organization Team Meetings and others relevant to area of expertise, Provide performance report and assessment of improvement initiatives
Other duties may be assigned as special projects may be requested