Quality Management Administrator
About The Position
The Division of Developmental Disabilities is seeking an experienced administrator to lead the Bureau of Quality Management’s statewide quality assurance and compliance program for individuals with developmental disabilities. The position directs the Quality Review and Quality Enhancement units, oversees survey and monitoring activities across community and state-operated developmental disability service providers, serves as the Division’s liaison to OIG, BALC, and CMS on compliance matters, and leads the Bureau’s response to federal requirements, including the HCBS Settings Rule and CMS HCBS Access Rule. The administrator develops and organizes staff activities for an integrated quality review and enhancement program, supervises staff, represents the Bureau’s functions to Office, Division, and Department staff, and monitors technical assistance for agencies having difficulty meeting standards. The position also directs review of individual and agency records and direct observations of service delivery to verify that individuals receive high-quality services and supports. This is a four-year term appointment, which may be renewed for successive four-year terms at the Director of the Department of Human Services’s discretion. The position is based at the Springfield headquarters, with in-person reporting as operational needs require. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of college, preferably with coursework in a social or human services field.
- Four years of progressively responsible administrative experience in a health or human services organization within a Mental Health or Developmental Disabilities Organization.
Nice To Haves
- Five years of professional management experience directing quality review and enhancement activities for community-based and state-operated developmental disabilities services, including monitoring compliance with the HCBS Settings Rule and CMS/federal reporting requirements.
- Five years of professional supervisory experience directing multiple staff, including assigning and reviewing work, training subordinates, evaluating performance, and administering progressive discipline.
- Five years of professional experience designing and delivering technical assistance, corrective action plans, or training and calibration programs for provider agencies or quality assurance staff.
- Five years of professional experience communicating survey findings, compliance determinations, and corrective action requirements to provider agencies, DHS/DDD leadership, and CMS regional staff.
- Two years of experience implementing programs, policies, and procedures for individuals with developmental disabilities.
Responsibilities
- Develop and organize staff activities for an integrated program of quality review and enhancement for services and supports for individuals with developmental disabilities.
- Serve as a full-line supervisor.
- Represent Bureau program functions with Office, Division, and Department staff.
- Monitor the provision of comprehensive technical assistance to agencies having difficulty meeting standards.
- Direct monitoring of individual and agency records and conduct direct observations of service delivery to verify high-quality services and supports.
- Lead the Bureau’s statewide quality assurance and compliance program, including survey and monitoring activities across community and state-operated developmental disability service providers.
- Serve as the Division’s liaison to OIG, BALC, and CMS on compliance matters.
- Lead the Bureau’s response to federal requirements, including the HCBS Settings Rule and CMS HCBS Access Rule.
- Perform other duties as assigned or required that are reasonably within the scope of the position.
Benefits
- Pension program
- Competitive group insurance benefits, including health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with unused sick days carrying over from year to year
- 10–25 days of paid vacation annually, including 10 days in the first year of employment
- Thirteen paid holidays annually, and 14 in even-numbered years
- Flexible work schedules when available and dependent upon position
- Twelve weeks of paid parental leave
- Deferred compensation supplemental retirement plan
- Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training/apprenticeship benefits eligibility for qualifying veterans
- Five percent salary differential for bilingual positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
