Quality Management Administrator
About The Position
The Division of Developmental Disabilities is seeking an experienced administrator to lead the Bureau of Quality Management’s statewide quality assurance and compliance program for individuals with developmental disabilities. This position directs a multi-unit bureau — Quality Review and Quality Enhancement; overseeing survey and monitoring activities across community and state-operated DD service providers, serving as the Division’s liaison to OIG, BALC, and CMS on compliance matters, and leading the Bureau’s response to federal requirements including the HCBS Settings Rule and the CMS HCBS Access Rule. We are looking for a leader who can manage staff and processes with equal skill — someone comfortable both directing a survey team and representing the Division before CMS and legislative stakeholders.
Requirements
- Requires knowledge, skill and mental development equivalent to completion of four (4) years college preferably with course work in a social or human services field.
- Requires four (4) years progressively responsible administrative experience in a health or human services organization within a Mental Health or Developmental Disabilities Organization.
Nice To Haves
- Five (5) years of professional management experience directing quality review and enhancement activities for community-based and state-operated developmental disabilities services, including monitoring compliance with the HCBS Settings Rule and CMS/federal reporting requirements.
- Five (5) years of professional supervisory experience directing multiple staff, including assigning and reviewing work, training subordinates, evaluating performance, and administering progressive discipline.
- Five (5) years of professional experience designing and delivering technical assistance, corrective action plans, or training and calibration programs for provider agencies or quality assurance staff.
- Five (5) years of professional experience communicating survey findings, compliance determinations, and corrective action requirements to provider agencies, DHS/DDD leadership, and CMS regional staff.
- Two (2) years of experience implementing programs, policies, and procedures for individuals with developmental disabilities.
Responsibilities
- Serves as Quality Management Administrator, develops and organizes activities of staff engaged in an integrated program of quality review and enhancement for service and support for individuals with developmental disabilities.
- Serves as a full-line supervisor.
- Represents the Bureau program functions with the Office, Division and Department staff.
- Monitors the provision of comprehensive technical assistance to agencies evidencing difficulty in meeting standards.
- Directs the monitoring of individual and agency records and engages in direct observations of service delivery to verify individuals with developmental disabilities are receiving high quality services and supports.
- Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- 13 Paid Holidays annually, 14 on even numbered years
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
