Quality Management Specialist - Full Time - Days

Dayforce • Niagara Falls, NY

22h • $25 - $29

About The Position

The Quality Management Specialist ensures regulatory compliance in the provision of services by investigating, documenting, and resolving Quality Management concerns. The role involves ongoing observation and assessment of service delivery, as well as providing instruction, feedback, and support to staff and management. The specialist maintains the integrity of the investigative process, treats interviewees with dignity and respect, and maintains confidentiality. The position also supports continuous improvement in the Quality Management Department by monitoring and communicating needs and working cooperatively with the QM team to provide investigation outcomes.

Requirements

• Bachelor’s degree and two years of experience working in the Human Services field; or an associate’s degree and four years of experience in the Human Services field; or an equivalent combination of education and experience.
• Ability to work a flexible schedule, which could include some nights and/or weekends.
• Valid New York State Driver’s License that meets agency requirements.
• Ability to communicate effectively verbally and in writing, including with members of management.
• Ability to accurately interpret and communicate technical and regulatory information.
• Ability to provide formal and informal instruction and training on a variety of topics.
• Ability to maintain confidentiality in dealings with staff during the investigative process.
• Ability to prioritize and complete multiple tasks in a quality and timely manner.
• Ability to work with various electronic systems, including Microsoft Office applications.
• Knowledge of OPWDD Regulations, including 633 and 624/625, and ability to interpret those regulations.

Nice To Haves

• Experience completing investigations.

Responsibilities

• Investigate, document, and resolve Quality Management concerns.
• Observe and assess service delivery on an ongoing basis.
• Provide instruction, feedback, and support to staff and management.
• Maintain the integrity of the investigative process and treat interviewees with dignity and respect.
• Maintain confidentiality during the investigative process.
• Monitor and communicate the needs of the Quality Management Department.
• Work cooperatively with the QM team to provide investigation outcomes.

What This Job Offers

• Job Type: Full-time