Quality Management Coordinator 2 - Full Time

University of Miami•Miami, FL

18h

About The Position

The Quality Management Coordinator 2 manages assigned projects and functions on behalf of management and the Quality Leadership Team. The coordinator independently retrieves, collects, and analyzes data for quality and performance improvement projects; presents reports and presentations on program activities and progress; and makes and implements recommendations to improve quality and operational effectiveness. The position leads assigned aspects of collaborative projects and supports multidisciplinary quality improvement, accreditation, quality performance, and regulatory functions. It builds interdepartmental relationships and provides accurate, customer-focused service. The coordinator also handles complex assignments and issues, organizes data that may inform significant decisions, and may supervise Quality Management Coordinator 1 positions. The role coordinates complex, high-priority projects involving cross-functional teams and external stakeholders. Responsibilities may include arranging meetings, researching and tracking trends, preparing agendas and briefing materials, tracking action items, summarizing discussions, coordinating logistics, and communicating with participants. The coordinator serves as a main point of contact for an assigned Quality unit, supports dashboard development and maintenance, and manages assigned ad hoc projects with the Executive Director of Business Operations. These projects may involve recruitment, onboarding, business processes, and business operations systems. The coordinator liaises among involved parties to keep activities and communications on track and ensure deadlines are met. Duties may be expanded as necessary.

Requirements

Minimum bachelor's degree.
At least 4 years of relevant professional experience, including project coordination.
At least 2 years of experience in healthcare quality, regulatory compliance, or a related healthcare area.
Proficiency with Microsoft Office Suite programs, including Excel, PowerPoint, and Word.
Demonstrated competency with computer applications and ability to learn new applications and programs; excellent typing skills.
Strong interpersonal and customer service skills, both verbal and written, and ability to maintain respectful and professional working relationships.
Critical-thinking and problem-solving skills, including knowing when to escalate problems.
Ability to work independently and prioritize and execute multiple deadline-driven projects simultaneously.
Attention to detail and ability to review and enter data accurately.
Organizational skills and ability to complete projects and tasks with minimal supervision.
Clear, effective, and respectful verbal and written communication and presentation skills for audiences with varied specialized and clinical experience.
Ability to adapt comfortably to shifting priorities, demands, and timelines.
Ability to follow established workflows and processes consistently and accurately.
Mature judgment and ability to protect confidential information and patient privacy in accordance with HIPAA and University policies.
Commitment to University values: Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork.

Nice To Haves

Coursework or continuing education in quality and patient safety, clinical informatics, patient-centered outcomes, quality improvement, or related topics.
Experience with spreadsheets and accurate data entry.
Project management experience.

Responsibilities

Manage assigned projects and functions on behalf of management and the Quality Leadership Team.
Prepare and present reports and presentations on program activities, progress, status, and special topics for management or outside agencies.
Independently retrieve, collect, and analyze data for quality improvement and performance improvement projects.
Make and implement recommendations to improve quality and operational effectiveness.
Manage and lead assigned aspects of collaborative projects and programs.
Support multidisciplinary quality improvement, accreditation, quality performance, and regulatory functions, independently and as a team member.
Build interdepartmental relationships and collaborate to meet business and program needs with accuracy and a high level of customer service.
Complete complex special assignments, organize data that may inform significant decisions, and resolve issues referred by staff or a manager.
Coordinate complex, high-priority cross-functional projects with organizational staff and external stakeholders.
Support project meetings by conducting research, tracking trends, preparing presentations and agendas, drafting briefing papers, compiling background materials, tracking action items, summarizing discussions, coordinating logistics, and communicating with participants.
Serve as a main point of contact for an assigned Quality unit.
Support the development and maintenance of dashboards.
Manage and coordinate assigned ad hoc projects with the Executive Director of Business Operations, including recruitment, onboarding, business processes, and business operations systems.
Serve as a liaison among project participants, managing activities and communications to help ensure deadlines are met.
May supervise Quality Management Coordinator 1 positions.