Coordinator, Human Quality Management

in Collaborative • Salt Lake City, UT

4d

About The Position

The Coordinator, Human Quality Management serves as the primary Human Quality Management resource for employees assigned to the site and supports site operations, recruiting and employee relations, payroll and benefits coordination, compliance, safety, and continuous improvement. The role works closely with Site Solution Leadership, Corporate Human Quality Management, Payroll, Operations, and Client leadership to support staffing, employee engagement, workforce reporting, and the implementation of company programs and policies.

The Coordinator leads site-level recruiting and staffing activities, coordinates onboarding and offboarding, supports employee relations, and helps ensure accurate payroll and timely benefits processing. The position also maintains employment and compliance documentation, supports regulatory and accreditation surveys, monitors required training, and assists with safety and incident-management activities. The Coordinator may provide backup support for Site Solution Leadership and performs other duties as directed by the Vice President of Human Quality Management.

Requirements

• High school diploma or GED required.
• At least 3 years of experience in payroll, human resources, or office administration.
• Experience with payroll or HRIS systems.
• Experience recruiting, screening, interviewing, and selecting candidates for hourly positions.
• Bilingual in English and Spanish required.
• Strong organizational, communication, and customer service skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft 365, including Word, Excel, PowerPoint, and Teams.
• Ability to sit or stand for extended periods while working at a computer and on the telephone.
• Ability to walk throughout facilities to meet with employees, support training, and assist with incident follow-up.
• Ability to lift up to 25 pounds occasionally.

Nice To Haves

• Associate or bachelor’s degree in human resources, Business Administration, or a related field.
• SHRM-CP or PHR certification.
• Experience with ADP.
• Experience with Collective Bargaining Agreements and federal and state employment practices.

Responsibilities

• Facilitate communication among employees, Site Solution Leadership, Client leadership, and Corporate Human Quality Management.
• Support employee engagement, retention, and workforce development initiatives.
• Monitor daily staffing, attendance, and shift coverage with Site Solution Leadership, and coordinate coverage for call-offs, vacancies, and leave absences.
• Monitor scheduled hours, overtime, and labor usage against budgeted staffing levels and contract requirements, and report variances.
• Contribute workforce, staffing, and safety information to Daily Site Reports and other operational reporting.
• Conduct site walkthroughs to observe workplace conditions, compliance with policies and procedures, uniform and identification compliance, and employee performance; communicate findings to Site Solution Leadership.
• Track and report workforce metrics, including turnover, open positions, time-to-fill, attendance, training compliance, and injury trends.
• Provide workforce data and updates for Client meetings, service reviews, and business reviews.
• Support corrective action plans addressing staffing-related service gaps or Client concerns.
• Coordinate employee uniforms, identification badges, and facility access credentials with Site Solution Leadership and the Client.
• Support workforce transitions during contract start-ups, scope changes, and contract transitions, including onboarding incumbent employees.
• Orient new Site Solution Leadership to site Human Quality processes, policies, and reporting.
• Provide backup support for Site Solution Leadership during absences, peak workloads, and other business needs.
• Serve as the primary Human Quality Management resource for employees assigned to the site.
• Partner with Corporate Human Quality Management, Payroll, and Operations to implement company initiatives, programs, and policy updates at the site.
• Lead site recruiting and staffing activities, including application review, candidate pre-screens and interviews, and qualification evaluation.
• Identify staffing needs with site leadership and coordinate interview schedules.
• Coordinate new-hire onboarding, including orientation scheduling, document collection, and required training assignments.
• Support employee relations activities, including documentation, corrective action tracking, and investigation support.
• Coordinate offboarding, including exit interviews and separation documentation.
• Identify and escalate employee concerns, workforce trends, and operational challenges to Corporate Human Quality Management as appropriate.
• Serve as the site liaison for payroll and benefits administration.
• Review and correct employee timecards, resolve timekeeping discrepancies, and ensure payroll data is accurately captured and submitted by deadlines.
• Investigate pay errors, determine root causes, implement corrective actions, and coordinate pay corrections with Corporate Payroll.
• Collect, review, and submit benefits documentation for timely processing of enrollments, changes, and terminations.
• Support annual open enrollment, benefits communications, and workforce education with Corporate Human Quality Management and Payroll.
• Ensure compliance with company policies, Client requirements, and applicable federal, state, and local employment laws.
• Collect, review, and forward required employment and compliance documentation to Corporate Human Quality Management in a timely manner.
• Coordinate with Corporate Human Quality Management and new hires to verify work authorization documents for Form I-9 completion.
• Serve as a site resource for Collective Bargaining Agreement and Service Contract Act compliance, escalating issues as appropriate.
• Support Joint Commission and other accreditation or regulatory surveys with documentation, employee communication, and follow-up action plans.
• Manage and monitor completion of mandatory training, certifications, and policy acknowledgements.
• Maintain the confidentiality and security of employee payroll, compensation, benefits, personal, and company information.
• Promote compliance with Mission: Zero and company safety programs, policies, and procedures.
• Assist with tracking workplace injuries, incident reports, workers’ compensation claims, and return-to-work programs through the Company-designated EHS platform.
• Assist with investigations of workplace incidents, accidents, and near-miss events.
• Manage completion of required safety training for site employees.
• Identify and communicate potential workplace risks and safety concerns.
• Identify and implement process improvements in recruiting, onboarding, timekeeping, and employee documentation in partnership with the Vice President of Human Quality Management.
• Promote best practices and continuous improvement within site Human Quality operations.
• Perform other duties aligned with the role as directed by the Vice President of Human Quality Management.

Benefits

• Medical insurance through Blue Cross Blue Shield of Michigan.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Company-paid life insurance through The Standard.
• Voluntary life insurance through The Standard.
• Company-paid short-term disability through The Standard.
• Company-paid long-term disability through The Standard.
• Hospital coverage through The Standard.
• Critical illness coverage through The Standard.
• Accident coverage through The Standard.
• 401(k) with company match after 3 months of employment.
• Paid holidays.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED