3rd Shift Quality Liaison

Comprehensive Logistics•Denton, TX

5d•Onsite

About The Position

CLI is expanding and seeking driven 3rd Shift Quality Liaison leaders. This role involves managing the relationship between CLI and the customer, ensuring quality and material flow, and minimizing disruptions. The ideal candidate will thrive in a fast-paced, innovative, technology-driven environment and have opportunities to grow and make an impact as part of the CLI team.

Requirements

1+ years automotive experience in a high-volume sequencing environment at a Tier 1 supplier or 3PL.
Basic understanding of customer material and quality systems is preferred.
Ability to take initiative, identifying potential problems and solutions.
Must have experience using a warehouse management system.
Must be a self-starter.
Must have excellent oral and written communication skills.
Must have excellent customer service skills.
Must have excellent organizational and analytical skills.
Must have a high level of motivation and attention to detail.
Proactive problem-solving ability and strong strategic thinking skills.
Ability to apply good judgement, strong work ethics and integrity on the job.
Must be able to stand for long periods of time.
Ability to multi-task and prioritize in a flexing, fast-paced environment.
Ability to work independently and with minimal supervision.

Responsibilities

Responsible for the relationship between CLI and the customer and will be located at the customer site.
Effectively communicate with the customer on quality and material flow issues to minimize or eliminate customer disruptions.
Participate as an active partner in the root-cause analysis process.
Develop relationships with customer personnel to allow CLI to present their case on potential issues.
Attend customer/supplier scrap dispute meetings.
Possess a strong understanding of CLI processes to represent CLI on the spot when issues occur.
Ensure process compliance by conducting daily/weekly audits; carrier compliance, trailer safety, sequencing racks, Proof of Delivery Process Risk Management (PRM), ISO, GMS, GM financial, quality spill and other plant-related audits involving logistics services to meet customers’ expectations.
Randomly Audit material storage areas for correct sequence arrangement and availability for use on the line.
Monitor customer safety stock to ensure that material is available in an effort to protect the plant from supplier quality issues or potential sequencing errors.
Facilitate and monitor the delivery of safety stock in a timely manner.
Maintain daily customer key indicators by using the daily liaison report to meet customer expectations.
Develop a strong knowledge of customer processes so that any variance from such can be utilized in root cause analysis of any issue that may potentially be charged to CLI.
Train employees by conducting on the job training in order to ensure employee conformance.
Involved in Multi-disciplinary Five Phase Problem Solving Teams that directly drives the company's Continuous Improvement Process and Policies
Have knowledge of commodity locations, material flow, and window times
Perform a line-side walkthrough.
Attend Plant Team Meetings with the customer.
Relay line-side customer comments and suggestions.
Keep proper documentation and records