Quality Lead

Vireo Health•City of Johnstown, NY

3d•Hybrid

About The Position

We are seeking an energetic and experienced Quality Lead to join our growing and dynamic team! The ideal candidate will be driven, innovative, compassionate, believe in the goodness of people and cannabis, and enjoys the one team, one dream motto! The Quality Technician Lead supports the Quality Supervisor and Quality Manager in the day-to-day execution of quality assurance and quality control activities. This role serves as a key operational link between the quality team, production, and compliance functions — ensuring products meet regulatory, safety, and company standards. The Quality Technician Lead takes ownership of lab sample pickups, compliance labeling, packaging inspections, documentation in Business Central, incident reporting, and quality investigations, while also providing guidance and coordination support to other quality technicians. This position reports to the Inventory/Quality Manager.

Requirements

High school diploma or equivalent; Associate’s degree in a science-related field preferred
1–3 years of experience in a quality assurance/quality control role, preferably in a regulated industry (e.g., cannabis, food, pharmaceutical, or manufacturing)
Familiarity with compliance labeling requirements and packaging inspection standards
Experience with ERP/documentation systems (Business Central experience a strong plus)
Strong attention to detail and ability to identify non-conformances
Ability to lead by example and support/train junior team members
Ability to lift/carry up to 25 lbs for sample transport
Ability to stand, walk, and move through production/lab areas for extended periods
Ability to operate label printers and handle packaging materials

Nice To Haves

Prior experience conducting or assisting with quality investigations and CAPA processes
Working knowledge of state regulatory/compliance tracking systems (e.g., METRC, BioTrack)
Strong written communication skills for incident reports and investigation documentation

Responsibilities

Assist the Quality Supervisor and Quality Manager with daily quality operations and priority-setting
Provide guidance, training, and oversight to quality technicians; help coordinate daily workflow and coverage
Act as a point of escalation for quality issues on the floor when the Supervisor or Manager is unavailable
Perform scheduled and on-demand pickups of production samples for lab testing
Ensure proper chain-of-custody, labeling, and documentation for all samples in transit
Coordinate pickup timing with production schedules to avoid delays in testing turnaround
Print and apply compliance labels for packaging in accordance with state and local regulatory requirements
Verify label accuracy (batch numbers, potency, warnings, dates, etc.) prior to application
Maintain label printer supplies and templates, and troubleshoot printing issues as needed
Conduct routine compliance inspections of packaged goods to confirm labeling, seal integrity, and packaging specifications meet regulatory and company standards
Flag and quarantine non-conforming packaging; document findings
Support corrective action on packaging discrepancies
Post QC documentation, inspection results, and test records into Business Central accurately and on schedule
Maintain organized, audit-ready records of quality checks, sample logs, and compliance documentation
Support data integrity by ensuring records are complete, accurate, and timely
Complete incident reports for quality deviations, packaging errors, or non-conformances
Assist in leading or supporting quality investigations, including root cause analysis and corrective/preventive action (CAPA) recommendations
Track investigation status and follow up to ensure timely closure
Support internal and external audits by preparing documentation and records as requested
Identify trends or recurring issues and bring them to the attention of the Quality Supervisor/Manager
Maintain a clean, organized, and compliant quality workspace and lab pickup log