Quality Investigator
Medisca•City of Plattsburgh, NY
•Onsite
About The Position
The main purpose of the Quality Investigator position is to perform investigations and ensure all documentation and communication is accurately maintained. Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.
Requirements
- One (1) to three (3) years’ experience in related field.
- Bachelor’s Degree in Science or related field.
- Excellent communication skills required; fluent English (oral & written).
- Excellent planning, organizational and time management skills.
- Strong with ethic and integrity; reliable and accountable for his/her work.
- Knowledge of Microsoft Office required (Word, Excel, Outlook).
Responsibilities
- Perform Complaint Investigations
- Monitor and respond to customer feedback
- Conduct investigations based on customer complaints
- Complete investigations to determine root cause
- Conduct Trending Analysis
- Write up investigation reports and provide investigation summaries to customers.
- Complete non-conformance reviews, i.e. internal investigations.
- Determine if the non-conformance affected the quality of any material.
- Recommend corrective actions if needed.
- Conduct internal investigations to determine root cause
- Provide corrective and preventative actions as needed.
- Conduct Trending Analysis
- Perform CAPA and SCAR investigations
- Perform effectiveness checks based on corrective actions
- Evaluate supplier corrective actions for completeness
Benefits
- PTO
- vacation policy
- paid statutory holidays
- Group Benefit plan
- health savings account
- Opportunities to learn and grow within Medisca
- Medisca contributes to a 401k plan when you invest in the plan
- Employee Referral Program
- company events throughout the year
- allocation to purchase safety shoes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
