Quality Insights Coordinator

SpecialtyRx • Columbus, OH

8d • Hybrid

About The Position

The Quality Insights Coordinator supports the Quality Insights Supervisor in pharmacy quality assurance, error reporting, compliance monitoring, and continuous improvement. The role collects and analyzes data, investigates quality events, supports audits, monitors pharmacy operations, and develops standardized training materials and documentation. The position calls for a detail-oriented, analytical person committed to pharmacy quality, safety, and regulatory compliance.

SpecialtyRx is a long-term care pharmacy serving long-term care facilities and assisted living communities. The position has a hybrid schedule, with on-site work required up to three days per week. New hires must complete an initial training and onboarding period. Additional hours or schedule adjustments may be needed to meet business needs.

Requirements

• High school diploma or GED.
• Active registration as a Pharmacy Technician with the applicable State Board of Pharmacy or similar regulatory body, in good standing.
• Previous experience supporting quality assurance, compliance, audits, investigations, or operational review activities.
• Strong analytical and organizational skills, including the ability to collect, manage, interpret, and accurately report data.
• Proficiency in Microsoft Excel and Word or equivalent applications, including basic data analysis and reporting.
• Excellent written and verbal communication skills, including the ability to document findings clearly and professionally.
• Strong attention to detail, problem-solving skills, and critical-thinking abilities.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Ability to work independently with minimal supervision and collaborate effectively with cross-functional teams.
• Commitment to pharmacy safety, quality improvement, and regulatory compliance.
• Ability to work flexible schedules as business needs require.

Nice To Haves

• College coursework in healthcare, quality assurance, compliance, or a related field.
• Long-Term Care pharmacy experience.
• Experience with Frameworks LTC and/or Frameworks ECM.

Responsibilities

• Support the Quality Insights Supervisor in implementing pharmacy quality, error reporting, and compliance initiatives.
• Collect, analyze, and document data related to pharmacy errors, quality events, and performance indicators.
• Support quality improvement projects by tracking corrective actions and evaluating their effectiveness.
• Perform audit-related activities, including record reviews, documentation validation, data analysis, and preparation of audit work papers and findings.
• Conduct Quality Insights Shipping Audits and other operational quality audits to assess accuracy, procedural adherence, and opportunities for improvement.
• Monitor pharmacy systems and workflows to promote compliance, accuracy, consistency, and operational efficiency.
• Develop, maintain, and update written training materials, Standard Operating Procedures (SOPs), and pharmacy documentation for new and existing staff.
• Collaborate with internal departments to standardize training processes, tools, and operational workflows.
• Identify and escalate potential risks, quality trends, and compliance concerns to Quality Insights leadership.
• Support process improvements and initiatives that enhance pharmacy quality and performance.
• Maintain compliance with applicable federal, state, and local regulations and company policies and procedures.
• Perform additional duties and participate in special projects as assigned by pharmacy management.

Benefits

• Competitive compensation based on experience.
• Hybrid work flexibility, with required on-site collaboration.
• Opportunities for professional growth and development in pharmacy quality and compliance.
• Hands-on experience with quality assurance, auditing, data analysis, and process improvement initiatives.
• Opportunities to contribute to operational excellence and patient safety.
• Collaborative, team-oriented work environment.
• Training and development opportunities to support continued learning and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED