Quality Information Manager
About The Position
White Oak Manor Tryon is a skilled nursing, Assisted Living, Independent Living and rehabilitation facility committed to providing compassionate, high-quality care in a welcoming environment conveniently located in beautiful Tryon, North Carolina. This is a full-time position offering stability, excellent benefits, and the opportunity to make a meaningful impact in long-term care and rehabilitation services. The Quality Information Manager is responsible for planning and implementing program audits and monitoring data and will act as a resource to support the facility’s ongoing QI program. This role will work with the Administrator/Director of Nursing or other designated individual to ensure compliance with state and federal regulatory requirements pertaining to facility health records.
Requirements
- High school graduate with some higher education preferred
- Pharmacy Technician experience preferred
- Long-Term Care experience is a plus
- Strong organizational and communication skills
- Good mental and physical health verified by a health screen per facility policy
- Familiarity with medical terminology and medical records preferred
- Knowledge and operation of computer functions and software applications
- Commitment to comprehensive and accurate work product
- Ability to organize and conduct various QI projects/audits at the same time
- Ability to multitask and set work assignment priorities
- Ability to key at average rate without errors
- Mature personality; tactful, patient, level-headed and calm in all situations
- Ability to cross-train for other duties
- Effective communication skills
- High degree of initiative, flexibility, and commitment
- Ability to work independently
- Capability to coordinate with team members and train other staff members
- Dedication and efforts toward improving quality outcomes
- Adherence to HIPAA MINIMUM NECESSARY guidelines and safeguarding protected health information
Nice To Haves
- Higher education
- Pharmacy Technician experience
- Long-Term Care experience
Responsibilities
- Planning and implementing program audits
- Monitoring data
- Acting as a resource to support the facility’s ongoing QI program
- Ensuring compliance with state and federal regulatory requirements pertaining to facility health records
- Maintaining complete confidentiality of resident/ facility information, PHI, and family information
- Initiating and maintaining communication with other health care team members
- Assisting with paperwork for resident admission, transfer, or leave of absence
- Reviewing clinical documentation
- Performing ongoing quality checks for new admissions/ readmissions
- Conducting ongoing audits of Resident Clinical Information
- Learning and assisting with the facility’s ICD-10 coding process
- Liaising with pharmacy to audit, identify and correct physician orders
- Preparing and maintaining packets for resident admission, transfer and discharge
- Identifying opportunities for improvement through data collection and analysis
- Assisting in the identification of staff training/ retraining needs
- Printing of monthly physician orders and auditing physician signatures
- Demonstrating and maintaining competency using current clinical software system
- Identifying tools and resources needed to support facility quality improvement programs
- Training or retraining personnel
- Assisting with work in other facilities with vacant positions or heavy workload
- Performing month-end tasks to ensure deliveries generate for upcoming month
Benefits
- Competitive wages based on experience
- Medical, Dental, Vision & Hearing Insurance
- Short-Term Disability
- Group & Voluntary Life Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
