Quality Improvement Nurse

Duly Health and Care • South Bend, IN

2d • $62,920 - $85,000 • Remote

About The Position

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Requirements

• Active Registered Nurse (RN) license in good standing.
• Current CPR certification (BLS) required.
• Associate’s degree in Nursing required.
• Minimum of 2+ years of experience as a Registered Nurse in primary care, care management, population health, or quality improvement.
• Strong analytical skills with advanced proficiency in Microsoft Excel required.
• Experience managing multiple concurrent initiatives and priorities in a fast-paced environment.
• Demonstrated proactive, scrappy, and solutions-oriented work mentality.

Nice To Haves

• Bachelor of Science in Nursing (BSN) preferred.
• Experience supporting quality measures, medication adherence, or population health initiatives preferred.

Responsibilities

• Analyze payer, clinical, and operational data to identify quality gaps and patients requiring outreach or intervention.
• Utilize advanced Excel skills to analyze datasets, track performance, build reports, and monitor initiative progress.
• Conduct patient outreach to support medication adherence, care gap closure, and programs.
• Identify barriers to adherence, care gap closure, and disease management, and escalate findings to providers and care teams.
• Provide education to providers, clinic staff, and office teams on quality measures, documentation requirements, and best practices to support quality gap closure.
• Work closely with providers, clinics, and office staff to close quality gaps through workflow optimization, outreach coordination, and performance monitoring.
• Travel to clinic locations as needed to support provider engagement, workflow implementation, training, and quality improvement initiatives.
• Maintain regular in-person presence at headquarters at least monthly, or more frequently based on business needs, meetings, and operational priorities.
• Support multiple quality initiatives simultaneously, including medication adherence, care gap closure and quality measure improvement.
• Assist with workflow development, implementation, and continuous improvement to optimize quality and operational performance.
• Adapt quickly to frequent workflow updates, operational changes, and evolving quality program requirements.
• Maintain detailed and accurate documentation of patient outreach, interventions, and outcomes.
• Act as a resource to providers, care teams, clinic staff, and quality staff regarding quality measures, adherence, documentation, and workflow best practices.
• Support the development and refinement of quality improvement procedures, policies, protocols, and reporting tools.
• Participate in training, education, and performance improvement initiatives.
• Perform additional duties and quality improvement initiatives as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree