Quality Improvement Manager

Philadelphia Corporation for Aging • Philadelphia, PA

22h • $85,570 - $101,915 • Hybrid

About The Position

Philadelphia Corporation for Aging (PCA) is seeking a Quality Improvement Manager to lead the organization-wide quality improvement strategy. This role involves supervising a team of quality improvement analysts and utilizing data evaluation, research, process analysis, and collaboration to recommend strategic and operational improvements to senior and executive leadership. The work supports federal and state program compliance, enhances service outcomes and stakeholder experience, strengthens program standards, and promotes efficient operational performance.

Requirements

• Bachelor’s degree required.
• At least five (5) years of progressively responsible experience leading continuous quality improvement, performance measurement, program evaluation, data analysis, process improvement, or related work.
• Demonstrated experience supervising, developing, and leading a team, including setting priorities, coaching staff, evaluating performance, and delivering results across multiple projects.
• Strong knowledge of statistical concepts, data-quality assessment, sampling, trend analysis, performance measurement, and applied research methodologies.
• Experience developing analytical approaches selecting fit-for-purpose tools to prepare and analyze raw data, map and evaluate business processes, identify inefficiencies and root causes, establish baselines and performance measures, monitor progress, inform business decisions and organizational strategy, and recommend operational improvements.
• Experience with process mapping, root cause analysis, or comparable continuous improvement methodologies.
• Demonstrated proficiency in evaluating, selecting, and using business intelligence, statistical analysis, data-visualization, and process-analysis tools, including Power BI or comparable analytical software.
• Demonstrated ability to synthesize complex analytical findings, risks, and recommendations into concise, decision-ready presentations and written reports for senior and executive leadership.
• Strong leadership, collaborative, and interpersonal skills, including when dealing with complex data and information.
• Strong oral and written communication skills, including public speaking and presentations.
• Industrious and action-oriented.
• Able to multitask, meet deadlines, and produce results.
• Strong organizational, analytical, and problem-solving skills.
• Flexible and responsive to changing circumstances.

Nice To Haves

• Master’s degree in business administration, public health, public administration, social work, data analytics, or a related field preferred.
• Experience with clinical, administrative, or program operations in aging services, disability services, healthcare, human services, or a related field preferred.
• Training or practical experience in Lean or Six Sigma preferred.

Responsibilities

• Manage a team of quality improvement analysts, providing supervision, support, technical guidance, leadership, and collaboration to drive efficiency and impactful results for the organization.
• Partner with key staff to assess analytical and reporting needs and develop, evaluate, and recommend appropriate data, technology and system architecture, including tools for analyzing raw data and operational processes, identifying inefficiencies, monitoring progress, and measuring improvement.
• Review the agency’s raw data, data-collection methods, and related workflows to determine data quality and analytical requirements; identify patterns, gaps, and inefficiencies; and support in-depth research, reporting, compliance, and continuous improvement.
• Oversee the development and use of appropriate tools, dashboards, and analytical methods to monitor quality measures, compliance indicators, implementation progress, and performance trends across PCA programs.
• Direct risk-based audits of PCA program data using standardized instruments to assess the accuracy, completeness, and timeliness of activities, documentation, and billing; document findings; and monitor corrective actions through completion.
• Communicate audit findings and actionable recommendations to appropriate staff and stakeholders and collaborate with PCA management to implement process changes, strengthen training, address performance issues, and evaluate whether corrective actions produce the intended results.
• In collaboration with PCA management, map and assess operational processes; select and apply appropriate process-analysis and root-cause-analysis tools; identify gaps, bottlenecks, redundancies, and other inefficiencies; recommend prioritized improvements; and support implementation and evaluation of approved changes.
• Assist and collaborate with key staff and partners to research, develop, validate, and recommend well-designed, effective and widely accepted metrics and analytical tools that measure service quality, operating system efficiency, and progress toward improvement goals, ensuring alignment with local, regional and national standards.
• Prepare and present accurate and timely summaries for executive management that provide consolidated, clear, and concise assessments of implementation status and program outcomes.
• Lead and manage related PCA projects and initiatives.
• Other duties as assigned.

Benefits

• Medical, prescription drug, vision, and dental coverage
• Flexible spending plan (health and dependent care)
• EAP, life insurance, short- and long-term disability insurance
• Pre-tax commuting, and parking benefits
• 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
• Annual paid time off includes holidays, sick days, personal days, and weeks' vacation depending on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager