Quality Improvement Coordinator (4252)

LIFELONG MEDICAL CARE•Oakland, CA

1d•$32 - $37

About The Position

LifeLong Medical Care is seeking a Quality Improvement Coordinator (QIC) to work within the Homeless Services Department’s Quality Team. The QIC will be a key member of our administration, supporting our case management, clinical, and behavioral health services and will report directly to the Homeless Services Quality Director. The QIC’s time will primarily be split between two federal grant programs and will also share responsibilities for the other Homeless Services Department programs including Medical Respite, Supportive Housing, and a Behavioral Health drop-in site. The QIC is responsible for closely tracking program progress and outcomes, completing required reporting, staff training, and coordinating activities to substantially improve the quality of care provided to LifeLong patients and to achieve quality improvement goals.

Requirements

Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins
Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change
Ability to effectively present information to others
Ability to collaborate with individuals and organizations at the local level to build support
Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy
Work in a team-oriented environment
Excellent interpersonal, verbal, and written skills
Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care
Ability to see how one’s work intersects with that of other LifeLong departments
Be creative and mature with a “can do,” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement
Bachelor's degree and/or minimum 5 years of experience in ambulatory health care services or non-profit social services.
Demonstrated experience in project management.
Comfort with quantitative data application – ability to “translate” to laymen peers.
Passion for quality improvement.

Nice To Haves

Bachelor's degree and/or minimum 5 years’ experience in health care services or non-profit social services.
At least 3 years of EHR experience (EPIC platform preferred)
Demonstrated experience in project management
Comfort with quantitative data application – ability to “translate” to laymen peers
Highly proficient in using MS Office, MS Excel, email, and the Internet
Demonstrated ability to work well with people of diverse backgrounds including individuals with mental illness and substance use disorders

Responsibilities

Conducts structured client interviews and focus groups with both clients and staff at our mental health and substance abuse treatment facilities and out in the community. Interviews are conducted over the telephone, Zoom, onsite, or may require some travel throughout Alameda County.
Ensures excellent data quality across all homeless services programs by running and interpreting monthly data quality reports and collaborating directly with program staff for data entry corrections.
Creates charts, tables, infographics, and narrative summaries for scheduled reports to present program progress and outcomes.
Using established protocols and systems, outreaches to patients via phone, text and face-to-face interaction for scheduling timely appointments, new test scheduling, or reassessment interviews. Maintains documentation of contact with patients.
Provides training and support to program staff on documentation workflows during monthly onboarding and ongoing as needed, to ensure compliance with funder and regulatory requirements.
In collaboration with administrative and health center partners, identifies opportunities for clinical care improvements; through frequent review of analytic reporting, takes initiative to improve clinical care through methodical, process-intensive work
May function as project lead or project support to ensure effective implementation and management, including carrying out activities as needed on one or more projects concurrently
Completes data entry in the HMIS Clarity, EPIC, grant databases, and Community Health Record (CHR) databases as needed.
Actively participates in meetings for program implementation, reporting, performance coaching, networking, and takes part in ongoing trainings.
Coordinates staffing, scheduling, and equipment involved in clinical quality improvement through ongoing internal and external collaboration
Provides assistance to clerical staff by organizing projects, data, etc.
Other duties as identified.