Quality Improvement Coordinator

Westmoreland Community Action•Latrobe, PA

15h•Onsite

About The Position

The Quality Improvement Coordinator is responsible for ensuring that all program services operated by Westmoreland Community Action are fully compliant with applicable federal and state regulations, and agency policies. This position provides leadership, development and implementing for the program’s ongoing monitoring system, continuous quality improvement (CQI) initiatives, and data integrity practices.

Requirements

Professional Expectations
Maintain current knowledge of regulations and guidance for federal, state and local regulatory policy
Demonstrate strong organizational, analytical, and writen communication skills
Ability to work independently, multitask, problem solve and prioritize tasks
Exercise sound judgment, professionalism, and confidentiality
Promote a culture of accountability, transparency, and continuous improvement
Travel between program sites throughout Westmoreland County as required
QUALIFICATIONS:
A bachelor’s degree is required or higher education degree
Minimum of five to ten years of experience in compliance or continuous quality improvement (CQI) or oversight of Human Services Programs
Demonstrated knowledge of advanced computer & information technology skills
Experience with EmpowOR or similar data management systems is strongly preferred
Acts 33, 34, 114, and sex offender registry clearances
Valid PA driver’s license, mandated Agency auto insurance coverage, and reasonably clean driving record

Responsibilities

Compliance & Ongoing Monitoring of agency data system(s)
Implement and maintain ongoing monitoring systems in alignment with federal, state and local requirements in addition to PANO Standards of Excellence, CAP Policy & Procedures, and other funders regulations
Conduct regular monitoring reviews, site visits, and comprehensive file audits across all program service areas
Ensuring program compliance and documentation consistency
Oversee the investigation and resolution of client, participant, and external stakeholder complaints, providing recommendations to address issues, improve processes, and ensure timely resolution
Streamlining internal policies to reduce administrative burden on frontline staff and improve client satisfaction
Using enhanced data systems to strengthen outcome tracking, CQI processes, and customer satisfaction analysis
Serving as a regional model and potentially offering expertise to other organizations
Collect, analyze, and interpret program data to identify trends, risks, strengths, and areas for improvement
Collaborate with leadership and supervisors to develop, implement, and track quality improvement and corrective action plans
Lead a quality assurance committee across the agency to engage cross program participation knowledge
Monitor progress to ensure corrective actions are completed accurately and within required timelines
Data Management & Reporting
Ensure accuracy, completeness, and timeliness of data entry and reporting within required systems
Training & Technical Assistance to agency staff as needed
Develop and maintain tools, guidance documents, and resources that support consistent compliance and program quality
Policy & Procedure Development
Review, update, and recommend program policies and procedures to ensure compliance with federal regulations
Promote consistent implementation of policies and procedures across all program sites and service areas
Any other duties as assigned by the Supervisor