Quality Engineering Technician - Polymer
About The Position
We're building humanoid robots that work in home - doing the chores, handling the tasks, and giving people their time back. To do this right, we have to solve robotics, AI, manufacturing - at the same time, at scale, in a form factor that has to be safe enough to live with your family. NEO is our flagship - a home robot designed to move, learn, and operate in the real world alongside real people. We're not demoing it - we're shipping it. The Quality & Reliability team spans Quality, Reliability, Compliance, Failure Analysis, and Test & Validation. Together, we own ensuring 1X products are safe, reliable, compliant, and ready for customers — embedding quality systems, reliability engineering, and regulatory compliance throughout the entire product development lifecycle. Our work touches every phase of how NEO gets built and how it performs in the real world, and we hold the bar that lets the rest of the company ship with confidence.
Requirements
- 5+ years working in a polymer or materials production environment — adhesives, fabrics, fibers, or similar
- Hands-on experience with adhesive dispensing processes and their associated failure modes
- Demonstrated experience leading root cause investigations and containment activities on a production line
- Data analysis proficiency in Excel, JMP, or Minitab
- Familiarity with quality methods including PFMEA and Control Plans
- Associate's degree in Materials Science, Chemistry, Manufacturing Technology, or a related field
Nice To Haves
- Experience leading or participating in a formal Material Review Board (MRB) process
- Hands-on experience with mechanical testing: pull testers, Shore hardness gauges, or similar
- Familiarity with a quality management system (QMS) or ISO 9001 environments
- Experience in a high-growth or startup manufacturing environment where processes are actively being developed
Responsibilities
- Own quality on the polymer production line — catching issues early through rigorous process and product audits, containing problems before they escape, and leading the Material Review Board process to ensure nonconforming material is properly investigated, dispositioned, and resolved.
- Feed production data back into the team so we continuously raise the bar on what leaves the floor.
- Production line issues contained rapidly, with documented investigation records, clear escalation paths, and corrective actions that prevent recurrence.
- MRB process led end-to-end — nonconforming material segregated, investigated, and dispositioned with thorough documentation and cross-functional alignment.
- Process audit compliance tracked across all polymer assembly operations, with non-conformances driven to verified closure.
- Emerging trends identified through continuous production data analysis before they result in escapes or customer impact.
- Product audit data — destructive pull tests, hardness measurements — consistently collected, reported against acceptance criteria, and used to drive measurable quality improvements.
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off, company holidays, and parental leave
- 401(k) plan with company match (100% on the first 3% of contributions, 50% on the next 2%)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options
- Commuter benefits (transit and parking)
- Short-term and long-term disability, and life insurance
- Employee Assistance Program (EAP) for mental health, financial, and personal support
- Onsite snacks and catered lunches
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
