Quality Engineer II

Arrow•Reno, NV

17h•Remote

About The Position

The Quality Engineer II role provides customer quality leadership and cross-functional partnership to ensure effective implementation of customer requirements across the end-to-end order process. This position is responsible for driving quality performance through customer engagement, corrective and preventive actions, audits, data analysis, and continuous improvement initiatives. The role partners closely with Sales, Operations, and Suppliers to eliminate systemic and process-level quality issues and enhance customer satisfaction.

Requirements

Typically requires a 4-year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
Proven experience, building strong customer relationships and improving customer satisfaction
Strong understanding of customer quality requirement flow-down and implementation
Experience managing corrective actions using structured methodologies (SCAR, 8D, CAPA)
Solid understanding of quality standards such as ISO 9001, AS9100, AS9120, ANSI/ESD S20.20
Demonstrated auditing experience (customer, supplier, and internal audits)
Strong written, verbal, analytical, and interpersonal skills
Ability to operate effectively in a fast-paced, cross-functional environment
Flexibility to adjust priorities based on business needs
Willingness to travel for audits and customer engagements
Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Nice To Haves

Aerospace and Defense industry experience preferred
Experience with AS9102 First Article Inspection processes preferred
Lean, Six Sigma, and CPI experience strongly preferred

Responsibilities

Serve as the primary customer-quality interface with full ownership and accountability
Develop strategies to facilitate quality-focused collaboration between Sales, Customers, Operations, and Suppliers
Lead root cause analysis and corrective action activities (SCAR, 8D, CAPA) to address nonconformances and systemic issues
Track, trend, and analyze customer scorecards, quality KPIs, and Cost of Quality metrics
Ensure customer quality requirements are clearly understood, flowed down, implemented, and sustained
Participate in and lead customer, supplier, and internal audits; evaluate corrective actions and process improvements
Drive continuous improvement initiatives aligned with quality metrics, certifications, and business objectives
Organize and lead customer quality councils, business reviews, and related engagements
Support compliance with industry standards, customer requirements, and applicable regulatory requirements