Quality Engineer II

Arrow•Denver, CO

23h•Hybrid

About The Position

The Quality Engineer II (QE II) supports Arrow Intelligent Solutions (AIS) Global Operations across North America and EMEA, as applicable. This is a cross‑functional, customer‑facing role focused on Customer Health program execution, quality issue resolution, and continuous improvement. The QE II partners with Sales, Integration Operations, internal process owners, and customers to improve performance and ensure a positive end‑to‑end customer experience. The role provides an independent quality perspective through data analytics, process review, and structured problem solving. This position supports customer complaint investigations, drives root cause analysis, and leads corrective and preventive actions (CAPA). QE II also supports Quality Management System (QMS) compliance and may participate in internal, customer, and registrar audits. A strong customer excellence mindset and effective collaboration across global teams are essential.

Requirements

Bachelor’s degree (4‑year) with 5–8 years of related experience.
Experience working directly with customers and internal stakeholders to manage requirements and drive positive customer outcomes.
Strong stakeholder management, communication, and collaboration skills across multidisciplinary and global teams.
Demonstrated expertise in problem solving and root cause analysis, including development of effective corrective and preventive actions.
Working knowledge of quality methodologies and tools, including CAPA/8D, Lean/Six Sigma, DMAIC, process mapping, control plans, and data analysis.
Experience with risk evaluation and mitigation, including application of PFMEA methodology.
Proficient knowledge of ISO 9001, including experience writing procedures and/or work instructions.

Nice To Haves

Knowledge of ISO 13485 and medical regulations (advantage).
Auditing experience and/or Lead Auditor certification.
ASQ Quality Engineer (QE) certification and/or Lean/Six Sigma certification (preferred).

Responsibilities

Provide quality oversight for the Customer Health Management program, ensuring Voice of the Customer feedback is understood, metrics are established, and performance is monitored.
Own quality oversight for assigned customers, including KPI monitoring, facilitation of root cause and corrective action activities, and management of “return‑to‑green” recovery plans.
Lead and monitor cross‑functional resolution of quality issues involving Sales Operations, Integration Operations, and customers.
Create and manage corrective action reports using 8D methodology; lead implementation and effectiveness verification of corrective and preventive actions using tools such as 5‑Why and Fishbone analysis.
Analyze end‑to‑end order process trends to reduce Field Quality Reports (FQRs) and customer complaints through data‑driven root cause analysis.
Interface with internal and external customers, including Integration Centers, production facilities, and warehouse distribution teams, ensuring timely investigation and resolution of quality issues.
Partner with Supplier Quality to drive improvements, including initiation and follow‑up of Supplier Corrective Action Requests (SCARs).
Support and improve ISO‑aligned QMS compliance, including participation in internal, customer, and registrar audits.
Drive progress toward strategic business and quality KPIs (e.g., FQR reduction, DPM improvement).
Support onboarding of new customers, including risk management and development of project‑specific processes and documentation to meet customer‑specific requirements.