Quality Engineer I

Graham Manufacturing•City of Batavia, NY
•$67,000 - $87,000

About The Position

The Quality Assurance Engineer is responsible for ensuring product quality and process efficiency throughout the manufacturing lifecycle. The role develops and implements quality systems, drives continuous improvement, and collaborates with cross-functional teams to meet customer and regulatory requirements. It monitors production quality, conducts root cause analysis for non-conformances, implements corrective actions, supports supplier quality management, and helps ensure adherence to industry specifications and customer expectations. The position requires interpreting complex specifications, identifying and resolving quality issues, maintaining compliance with quality standards, and supporting delivery of quality products. The role supports manufacturing, quality, engineering, and applications engineering; prepares and manages quality documentation; responds to customer quality concerns; and supports audits, inspections, and meetings. It participates in continuous improvement initiatives and professional development. The position primarily operates in a clerical office setting and is also exposed to manufacturing and equipment noise. Overtime may be required, and minimal travel may be required.

Requirements

  • Bachelor’s degree in Engineering, Engineering Technology, or a related field; alternatively, five years of on-the-job experience may be accepted in lieu of formal education.
  • At least 3 years of ASME and/or equivalent quality experience.
  • Proficiency with Microsoft Office applications, including spreadsheet, enterprise resource planning, database, and specialized application software.
  • Strong written and verbal communication skills.
  • Strong organizational and time-management skills, with high attention to detail.
  • Ability to work independently with minimal direction as a motivated self-starter and within a team-oriented culture.
  • Ability to obtain support and cooperation from others, reciprocate, treat others with tact and respect, and proactively address issues to achieve continual improvement.
  • Ability to manage multiple priorities and deadlines.
  • Must be willing to work overtime as required.
  • Must be able to work in the U.S. without sponsorship.

Nice To Haves

  • Experience reading technical drawings, with attention to detail and willingness to learn specification requirements.
  • Minimal travel may be required.

Responsibilities

  • Review complex specifications and industry codes, and identify order-specific manufacturing, material, general quality, and nondestructive examination requirements.
  • Communicate with applications, project engineering, customers, shop staff, QA/QC, and engineering to clarify and coordinate quality requirements.
  • Prepare Quality Inspection Plans and create, maintain, and distribute Quality Inspection and Test Plans (ITPs).
  • Identify and submit documentation required for customer review; create and distribute Job Instruction Note Drawings (JINDs) and Quality Databooks (product history manuals).
  • Provide program support to manufacturing, quality, engineering, and applications engineering, and follow quality management system procedures.
  • Record, monitor, and respond to customer quality complaints and requests; resolve concerns related to customer quality requirements.
  • Support internal and external audits to ensure compliance with the QMS and regulatory standards.
  • Collaborate with Engineering to ensure quality requirements and processes are met.
  • Lead and document root cause analysis for major customer quality issues and participate in non-conformance reviews and corrective actions.
  • Conduct first article inspections and final inspections.
  • Serve as the primary contact for customer quality inquiries, audits, and meetings; facilitate and escort customer and regulatory inspectors.
  • Support manufacturing to ensure products meet customer, regulatory, and company requirements.
  • Identify lean and continuous improvement opportunities with functional leaders, employees, and customers; share suggestions with appropriate team members and remain open to others’ suggestions.
  • Use appropriate tools and equipment and qualify to perform special processes as needed.
  • Demonstrate initiative and a positive attitude, follow up with supervisors on professional development goals and opportunities, and show interest in growing with the company.
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