Quality Engineer-Customer Support

Foxconn-PCE Technology • Houston, TX

3d

About The Position

This role combines quality engineering and customer support, with a strong focus on resolving customer issues related to liquid cooling systems. The position is responsible for ensuring product quality, conducting
Root
Cause
Analysis, and providing technical troubleshooting support.

Requirements

• 5 + years of experience with liquid cooling or thermal systems
• 5 + years of experience in customer support and relations role
• 5 + years of experience in quality or manufacturing environments
• Familiarity with materials such as copper, aluminum, and coolant fluids used in thermal systems.
• Familiarity with Six Sigma methodologies and ISO 9001 standards
• Proficiency in quality tools such as Eight Disciplines Problem Solving, Failure Modes and Effects Analysis, and Statistical Process Control.

Nice To Haves

• Bilingual language skill in Mandarin and English is preferred

Responsibilities

• Monitor and ensure product quality standards for liquid cooling systems.
• Identify, analyze, and resolve product defects and performance issues.
• Serve as a key contact for customer complaints and return cases.
• Deliver timely, effective technical support to customers.
• Diagnose system failures and implement appropriate corrective solutions.
• Support field issues and collaborate with internal teams for resolutions.
• Conduct Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Manage RMA processes, including product inspections and failure analysis.
• Collect, track, and analyze quality data to drive continuous improvement initiatives.
• Communicate professionally and responsively with customers and stakeholders.
• Travel domestically and internationally as required to support testing and rework arrangements when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level