Customer Quality Engineer

ABB • Arecibo, PR

10d

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
In this role, you will define, Deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the local unit. All aspects managed in line with ABB Group/Division/BU guidance

Requirements

• Individual contributor using prior theoretical learning or knowledge of methods and technologies to execute work assignments using established solutions.
• Building knowledge of related disciplines in the organization.
• May work under direct supervision or independently.
• May instruct or coach junior colleagues.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization and customers.
• Advanced ability to use Microsoft Office products.
• Basic knowledge of 2 of the following principles and should be able to elaborate the concepts: lean manufacturing, 5 S, 8D reports, PPAP
• Collaborates well with others.
• Works with a sense of urgency and ownership; until the job is complete!

Nice To Haves

• Preferred bachelor’s degree in Electrical/Electronic/Mechanical Engineering or related field with 10+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain.
• Will considered associate’s degree in Eng or related field with 10+ years relevant work experience
• Preferred: Green belt (lean six sigma) certification

Responsibilities

• Represents the Voice of the Customer within local teams.
• Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.
• Challenges the teams with customer experience feedback and input to decisions.
• Enable and coaches employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.
• Ensure that all processes are always in full ISO 9001:2015 compliance for established and approved processes.
• Create/implement & maintain company quality documentation: quality control plans, quality procedures & work instructions.
• Ensure timely resolution on internal and supplier related issues impacting the operation and/ or customers.
• Identify and lead quality improvement projects to achieve business quality commitments.
• Drives root cause on all QMS compliance misses & develop/implement permanent fixes.

Benefits

• We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree