Customer Quality Engineer
About The Position
Cisco’s Global Supply Chain organization is looking for an experienced Customer Quality Engineer to join our central Quality Engineering team! Our team plays a meaningful role in shaping product quality from the earliest design stages through customer deployment. If you enjoy solving complex problems, influencing multi-functional teams, and driving improvements, we’d love to meet you. As a Customer Quality Engineer (CQE) at Cisco, you will be the technical advocate for strategic customers, partnering across Engineering, Supply Chain, Customer Experience, and Account Teams to drive product quality, reliability, and customer happiness.
Requirements
- Bachelor's degree in Engineering or a related field with 8+ years of experience, or a Master's degree with 6+ years of relevant experience.
- Expertise in Product or Customer Quality Engineering, including product architecture, reliability, and complex failure analysis.
- Strong ability to assess technical risks, evaluate business impact, and drive strategic quality improvements across the product lifecycle.
- Proven success leading high-priority, multi-functional initiatives and influencing stakeholders in matrixed organizations.
- Advanced analytical, problem-solving, and communication skills, with the ability to leverage data-driven insights to influence executive audiences and deliver long-term quality solutions.
Responsibilities
- Lead customer-facing quality engagements, providing clarity, performance insights, and executive-level updates on hardware quality and reliability.
- Drive complex failure investigations and Root Cause Analyses (RCA), coordinating multi-functional teams to resolve issues and implement corrective actions.
- Serve as the primary liaison for customer quality communications, including mitigation plans, product changes, and field notices.
- Lead field remediation efforts for critical customer environments, monitoring failure trends and delivering strategies to minimize risk and downtime.
- Leverage data analytics and statistical methods to identify quality trends, drive proactive improvements, and support customer audits.
- Partner with engineering teams to influence product quality strategies, maintain deep technical expertise, and support critical customer concerns through rapid issue resolution.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
