Quality Enablement Specialist - Digital Ads

MarketStar•Ogden, UT

10d

About The Position

MarketStar is seeking a Quality Enablement Specialist to support its sales team. The role ensures call, email, and process quality across the sales funnel through systematic evaluation, effective coaching insights, and compliance oversight. The work is intended to improve customer experience and sales outcomes. The position is located in Ogden, Utah.

Requirements

At least 2 years of experience in sales QA, revenue operations, or a support Quality Assurance environment.
Strong attention to detail and the ability to write clear, actionable coaching feedback.
Experience with call-recording or QA platforms and CRM reporting tools.
Understanding of digital media sales motions and standard sales stages.
Experience building formal QA scorecards and running calibration sessions.
Knowledge of compliance and brand standards within B2B marketing contexts.
Analytical skills for trend analysis and translating data into actionable insights.

Responsibilities

Monitor and score calls, emails, and CRM processes against established QA rubrics and standards.
Identify coaching themes, prepare detailed QA reports, and recommend actionable performance strategies to leadership.
Conduct regular calibration sessions with Team Leads and Trainers to ensure consistent scoring and quality standards.
Track adherence to required talk tracks, discovery standards, and effective objection-handling techniques.
Validate compliance with applicable data-handling, brand, and communication guidelines.
Partner on root-cause analysis initiatives and continuous improvement projects across the sales floor.
Perform other applicable duties as assigned.