Digital Sales Enablement Associate
About The Position
The Digital Sales Enablement Associate provides day-to-day system and product support for Sales users across Salesforce and the organization’s CPQ ecosystem. The role is a primary point of contact for assistance with quoting, product configuration, system navigation, reporting, and general Salesforce and CPQ questions. It works closely with the Lead CRM & CPQ Systems Administrator to resolve issues, maintain accurate product information, support system changes, and improve the Sales user experience. The role supports quote creation and troubleshooting; maintains and validates CPQ product information; performs routine Salesforce administration and data maintenance; and tests Salesforce and CPQ changes from the Sales-user perspective. It also develops user documentation and training materials, communicates system and product updates, gathers Sales feedback, and contributes to continuous-improvement initiatives.
Requirements
- Bachelor’s degree.
- Experience or familiarity with Salesforce, CRM, CPQ, Sales Operations, Product Support, or related business systems.
- Strong interest in developing Salesforce and CPQ administration skills.
- Understanding of, or willingness to learn, sales quoting, product configuration, pricing, and approval processes.
- Strong troubleshooting, analytical, and problem-solving skills.
- Strong attention to detail, particularly when working with product and system data.
- Customer-service mindset and ability to work directly with Sales users.
- Strong written and verbal communication skills.
- Ability to create clear user documentation and training materials.
- Comfortable working with data, reports, spreadsheets, and business systems.
- Ability to collaborate effectively with Sales, Product Management, Pricing, IT, and other teams.
Responsibilities
- Provide front-line support for Salesforce and CPQ questions and issues.
- Assist Sales users with quote creation, product selection, configuration, approvals, and system navigation.
- Troubleshoot common quoting and system issues; escalate complex technical, pricing, or configuration problems as appropriate.
- Research reported issues and document findings for resolution or escalation.
- Track recurring support issues and identify opportunities for improved documentation, training, or system changes.
- Maintain and validate CPQ products, packages, options, accessories, descriptions, and related product information.
- Support product launches and catalog updates to ensure products are accurately represented and available to Sales.
- Review product configurations from the Sales-user perspective and identify missing, inaccurate, or confusing information.
- Partner with Product Management and other teams to resolve product and configuration issues.
- Perform routine audits of product and CPQ data.
- Support testing of product, pricing, and configuration changes.
- Perform routine Salesforce administration and data-maintenance activities.
- Assist with user access, reports, dashboards, data updates, and operational requests.
- Create and maintain Salesforce reports for Sales and leadership.
- Perform data-quality reviews and assist with correcting inaccurate or incomplete information.
- Support testing and validation of Salesforce configuration changes and enhancements.
- Execute user acceptance and regression testing for Salesforce and CPQ changes.
- Create and maintain test scripts and document testing results.
- Validate changes from the Sales-user perspective before production deployment and assist with post-release verification.
- Create and maintain user guides, FAQs, troubleshooting documentation, and standard operating procedures.
- Assist with Salesforce and CPQ training for new and existing Sales users.
- Communicate system changes, product updates, and new functionality to Sales.
- Identify training or documentation needs that could reduce recurring support requests.
- Gather Sales-user feedback on system challenges and opportunities for improvement.
- Identify recurring user pain points and recommend improvements to the Sales experience.
- Participate in system testing, demonstrations, and improvement initiatives.
- Support senior CRM/CPQ resources with system enhancements and projects.
Benefits
- Competitive total rewards package
- Opportunities to support team member growth and success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
