Digital Sales Enablement Associate

Oshkosh•Frederick, MD

About The Position

The Digital Sales Enablement Associate provides day-to-day Salesforce and CPQ system and product support for Sales users. The role is a primary point of contact for assistance with quoting, product configuration, system navigation, reporting, and general Salesforce and CPQ questions. Working closely with the Lead CRM & CPQ Systems Administrator, the Associate helps resolve issues, maintain accurate product information, support system changes, and improve the Sales user experience. The position also supports product and catalog updates, Salesforce data and administration activities, testing and quality assurance, user documentation and training, and continuous improvement initiatives. It works with Sales, Product Management, Pricing, IT, and other teams.

Requirements

Bachelor’s degree.
Experience or familiarity with Salesforce, CRM, CPQ, Sales Operations, Product Support, or related business systems.
Strong interest in developing Salesforce and CPQ administration skills.
Understanding of, or willingness to learn, sales quoting, product configuration, pricing, and approval processes.
Strong troubleshooting, analytical, and problem-solving skills.
Strong attention to detail, particularly when working with product and system data.
Customer-service mindset and ability to work directly with Sales users.
Strong written and verbal communication skills.
Ability to create clear user documentation and training materials.
Comfort working with data, reports, spreadsheets, and business systems.
Ability to collaborate effectively with Sales, Product Management, Pricing, IT, and other teams.

Responsibilities

Provide front-line support for Salesforce and CPQ questions and issues.
Assist Sales users with quote creation, product selection, configuration, approvals, and system navigation.
Troubleshoot common quoting and system issues; escalate complex technical, pricing, or configuration problems when appropriate.
Research reported issues and document findings to support resolution or escalation.
Track recurring support issues and help identify opportunities for improved documentation, training, or system changes.
Maintain and validate products, packages, options, accessories, descriptions, and related product information in CPQ.
Support product launches and catalog updates to ensure products are accurately represented and available to Sales.
Review product configurations from the Sales-user perspective and identify missing, inaccurate, or confusing information.
Partner with Product Management and other teams to resolve product and configuration issues.
Perform routine audits of product and CPQ data.
Support testing of product, pricing, and configuration changes.
Perform routine Salesforce administration and data-maintenance activities.
Assist with user access, reports, dashboards, data updates, and operational requests.
Create and maintain Salesforce reports to support Sales and leadership.
Perform data-quality reviews and help correct inaccurate or incomplete information.
Support testing and validation of Salesforce configuration changes and enhancements.
Execute user acceptance and regression testing for Salesforce and CPQ changes.
Create and maintain test scripts and document testing results.
Validate changes from the Sales-user perspective before production deployment.
Assist with post-release verification to confirm changes are functioning as expected.
Create and maintain user guides, FAQs, troubleshooting documentation, and standard operating procedures.
Assist with Salesforce and CPQ training for new and existing Sales users.
Communicate system changes, product updates, and new functionality to Sales.
Identify where additional training or documentation could reduce recurring support requests.
Gather feedback from Sales users about system challenges and opportunities for improvement.
Identify recurring user pain points and recommend improvements to the Sales experience.
Participate in system testing, demonstrations, and improvement initiatives.
Support senior CRM/CPQ resources with system enhancements and projects.