Quality & Enablement Specialist

MarketStar•Salt Lake City, UT

9d•Hybrid

About The Position

MarketStar is seeking a B2B Sales Quality Enablement Specialist. The Quality Enablement Specialist will work directly with management to assist in developing, creating, and implementing quality assurance processes, procedures, and one on one coaching, as well as making recommendations for enhancements to training materials as needed. The ideal Quality Enablement Specialist candidate is a team-oriented individual who is driven to ensure that professionalism, productivity, and quality are maintained and continually improved.

Requirements

Digital advertising, B2B or tele sales experience required, previous Quality Assurance experience preferred.
Excellent verbal, written, interpersonal, and organizational skills
Spanish Speaking Preferred.
Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
Results oriented with the ability to motivate others and drive performance.
Ability to multitask and successfully operate in a fast paced, team environment.
A skill’s assessment will be conducted as part of the interview process.

Responsibilities

Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications.
Use quality monitoring data management system to compile and track performance at team and individual level
Identify coaching needs and communicate needs to Management and Training Department
Prepare and analyze internal and external quality reports for management staff review
Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
Provide feedback to sales team leaders and senior leadership
Create and maintain standardized workflows and procedures.
Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
Other applicable duties as assigned