Enablement Specialist

NAVEX • Charlotte, NC

1d • Hybrid

About The Position

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.
Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
As the Customer Success Organization (CSO) Enablement Specialist, you will play a pivotal role in supporting CSO Operations leadership and cross functional business partners. Your multifaceted responsibilities will encompass administration of the CSO onboarding program, specialized and routine reporting, resource management, and project management. You’ll collaborate with various departments, analyze data, and ensure smooth communication within the organization. By executing on your responsibilities in a timely manner, you’ll contribute to the CSO’s effectiveness and operational excellence.
You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

Requirements

• 2+ years of experience in an enablement or operations role, preferably supporting customer success or customer support teams
• Proficiency with Microsoft Office and PowerPoint
• Highly effective in facilitating cross-functional and team collaboration
• Excellent organizational and time management skills with a proven ability to manage multiple projects simultaneously
• Demonstrated ability applying critical thinking skills to advance CSO Operations and our greater organization
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Nice To Haves

• Experience with Salesforce CRM or Skilljar software tools a plus

Responsibilities

• Work closely with Resource Management to assign resources to projects based on skillset, availability, and project requirements
• Act as a central point of coordination for resource-related requests and escalations
• Administration of the CSO onboarding program including new hire product access, tracking, outreach, and training assignments
• Maintain NAVEX SharePoint site for the CSO organization
• Facilitate reporting for training initiatives and enablement projects
• Gather and consolidate team inputs for monthly business reporting
• Manage the Skilljar learning portal, supporting the deployment of training initiatives
• Coordinate technical equipment, meetings, meals, refreshments, etc. as needed
• Identify innovative ideas and solutions to streamline processes
• Take on additional responsibilities and projects as necessary by CSO leadership

Benefits

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed