Quality Director, Personal Care

PLZ Corp•Downers Grove, IL

11d•$185,000 - $200,000

About The Position

PLZ is hiring a Director of Quality to provide strategic quality leadership and cross-functional support for the Personal Care Solutions business across North America. As a member of the quality leadership team, this role partners with operations, commercial, technical, and site leadership to strengthen quality systems, enable regulatory and customer readiness, advance continuous improvement, and ensure quality supports business performance, customer confidence, and operational excellence. The role owns quality oversight for Personal Care Solutions products manufactured in regulated OTC drug and cosmetics environments. It is responsible for regulatory compliance, inspection readiness, quality audits and reviews, consistent quality practices across manufacturing sites, data-driven risk management, effective corrective and preventive action, and the development of site quality teams. The position may involve travel up to 75% throughout North America.

Requirements

Bachelor’s degree in Chemistry, Biology, or a related science.
Minimum of 10 years of related experience in a metrics-driven manufacturing environment.
FDA, OTC, GMP, and ISO 22716 experience required.
Strong cleaning and sanitization background, including experience implementing cleaning and sanitization policies and procedures.
Microbiological knowledge and risk mitigation in a manufacturing environment required.
Knowledge and use of laboratory equipment, including HPLC, GC, and FTIR.
Ability to build strong customer relationships through clear communication, timely follow-up, and effective action plans.
Ability to travel up to 75% throughout North America.

Nice To Haves

Experience in Personal Care and/or Pharmaceutical industry settings is preferred.
Strong knowledge of personal care quality and regulatory expectations preferred.
SAP or Oracle knowledge is a plus.

Responsibilities

Own quality oversight for Personal Care Solutions products manufactured in regulated OTC drug and cosmetics environments, ensuring compliance with applicable 21 CFR Part 210/211, 21 CFR Part 11, ISO 22716, customer, and internal quality requirements.
Ensure sites are inspection-ready through effective quality systems, procedures, documentation, training, data integrity, change control, and batch-related quality practices.
Lead regulatory inspections, customer quality audits, annual quality reviews, and new customer quality requirements; ensure timely follow-up and sustainable corrective actions.
Partner with operations, commercial, technical, and site leadership to align quality priorities with regulatory expectations, customer commitments, operational goals, and business growth.
Establish and continuously improve quality standards, systems, and practices across personal care manufacturing sites with clear expectations for compliance, accountability, and execution.
Use quality data, audit results, complaint trends, nonconformance data, and operational metrics to identify risks, prioritize action, and influence business decisions.
Drive effective CAPA, root cause analysis, deviation management, nonconforming material review, rework coordination, and resolution of quality and compliance issues.
Apply risk-based quality tools, including DoE, FMEA, control plans, hazard analysis, and structured problem-solving methods to improve process capability and product quality.
Coach and develop site quality teams by setting expectations, building capability, reinforcing compliance accountability, and supporting a culture of continuous improvement.
Champion quality improvements that protect consumers, strengthen customer confidence, reduce cost of poor quality, and support long-term business performance.