Quality Coordinator

Global•Cincinnati, OH

82d

About The Position

Necco has an opportunity for a career as a Quality Coordinator. This role supports organizational excellence by promoting a culture of quality, compliance, and continuous improvement across all levels of the company. The Quality Coordinator partners closely with leadership, operations, and technology teams to strengthen systems, standardize processes, and identify opportunities for improvement that enhance performance, safety, and outcomes. The ideal candidate is proactive, analytical, and highly collaborative and someone who thrives in solving problems, ensuring accuracy, and supporting data-informed decisions. This position plays a key role in maintaining Necco’s commitment to quality and compliance while fostering alignment between our mission, people, and operational practices. You should be accurately described as: A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A courageous mutant; a problem-solver, financial steward, and one who excels in collaboration. A passionate pragmatist about the company’s success, growth, and program quality.

Requirements

Minimum of 21 years of age
High School Diploma required
2+ years of experience in a related field
Strong analytical skills with the ability to identify, interpret, and communicate data trends
Demonstrated ability to solve operational and organizational challenges tactfully and effectively
Self-starter who operates with minimal supervision and high accountability
Excellent written and oral communication skills
Valid driver’s license and 100/300/100 auto insurance coverage
Willingness to travel and complete training as required
Successful completion of all required criminal background checks

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Collect, analyze, and interpret data to identify trends, patterns, and root causes affecting service quality, compliance, and outcomes
Collaborate with leadership and teams to design, implement, and monitor quality improvement initiatives
Develop, document, and maintain standard operating procedures and process workflows
Support the development and monitoring of key performance indicators (KPIs) across business areas
Promote organization-wide consistency in processes, safety practices, and risk mitigation
Evaluate and report on the effectiveness of initiatives, providing recommendations for continuous improvement.
Develop and distribute regular reports and dashboards to leadership and key stakeholders
Partner with IT and operations teams to ensure data integrity and functionality of reporting tools
Assist with audits, compliance reviews, and ad hoc data requests
Translate data insights into clear, actionable recommendations that inform organizational strategy
Serve as a liaison among teams, compliance, and leadership to promote best practices
Facilitate quality reviews, action planning, and follow-up on findings, near misses, and improvement opportunities
Maintain dotted-line communication with back-office departments to ensure alignment and accountability across shared processes
Support staff training and awareness initiatives related to compliance, quality, and safety
Communicate clearly across departments to ensure consistent implementation of initiatives across all states and programs
Practice ruthless pragmatism
Engage in peer-to-peer feedback
Know and live the Necco Corporate Culture Principles
Embody the three essential virtues of humble, hungry and smart
Drive your Individual Performance Scorecard
Adhere to and contribute to the Necco meeting structure