Quality Coordinator

MHMR of Tarrant County•Fort Worth, TX

1d•Onsite

About The Position

The Quality Coordinator supports programs and MHMR’s mission by analyzing data to identify quality gaps across programs. The role collaborates with management to implement improvement processes, promote high-quality service delivery, maintain regulatory compliance, and support continuous, data-driven improvement across programs serving children, families, and individuals. The position provides strategic oversight of quality assurance, performance measurement, audits, and compliance activities across behavioral health and IDD programs. It coordinates external audits and regulatory inspections, supports audit readiness, oversees chart audits and program evaluations, and presents actionable findings and recommendations to leadership. The Quality Coordinator also supports staff training and engagement in quality improvement, builds stakeholder partnerships, ensures accurate organizational reporting, follows up on corrective actions, and incorporates client and family feedback into improvement efforts. The position requires a bachelor’s degree in a related field and two years of experience in behavioral health, IDD services, or a related healthcare field; an associate degree and four years of experience may be substituted. The role requires driving to work locations and may require overnight travel. Regular onsite presence, attendance, and punctuality are essential. The employee may be reassigned to an MHMR Tarrant facility, and assigned hours may change according to agency needs. Lifting requirements are 0–15 pounds.

Requirements

Bachelor’s degree in Public Health, Social Work, Healthcare Administration, Data Science, Health and Human Services, or a related field.
Two years of experience in behavioral health, IDD services, or related healthcare fields.
An associate degree and four years of experience may substitute for the bachelor’s degree and experience requirements.
Knowledge of quality assurance, data analysis techniques, statistical methods, and improvement methodologies.
Comprehensive knowledge of relevant state and federal regulations, particularly those related to behavioral health and IDD services.
Knowledge of accreditation, certification, and regulatory standards, including NCQA, CCBHC, and CARF.
Knowledge of behavioral health and IDD service delivery systems, program evaluation, and performance measurement principles.
Strong written and oral communication skills for presenting findings and recommendations.
Ability to work independently using compliance requirements and familiarity with audit processes.
Strong interpersonal, collaboration, problem-solving, and critical-thinking skills.
Ability to work as part of a team and mentor and coach others on quality improvement practices.
Ability to work effectively with leadership, staff, external partners, and other diverse stakeholders.
Demonstrate compassion, trauma-informed care, and safety practices, including suicide-safe care.
Ability to drive to and from work locations; overnight travel may be required.
Ability to lift 0–15 pounds.
Maintain physical onsite presence, regular attendance, and punctuality.

Responsibilities

Develop, implement, and monitor quality assurance programs using data analytics to identify trends, gaps, and improvement opportunities.
Serve as the primary liaison with external auditors and coordinate agency audit activities.
Develop data-informed quality and operational excellence initiatives and lead their implementation.
Assess program performance, identify trends and risks, and recommend actions that support organizational priorities and informed business decisions.
Present actionable insights to leadership, direct chart audit activities, evaluate program effectiveness, and shape strategic improvement plans.
Conduct audits and reviews with leadership to support adherence to accreditation, certification, regulatory requirements, and internal policies across programs, including behavioral health and IDD.
Prepare the organization for external audits and regulatory inspections by establishing compliance processes, maintaining audit-ready documentation, and identifying and mitigating risks.
Support the development and delivery of staff training related to quality assurance, quality improvement, and NCQA, CCBHC, and CARF standards.
Promote staff engagement in data-driven quality improvement, strengthen analytical capabilities, and encourage informed decision-making.
Collaborate with program management, staff, and external partners to promote quality and continuous improvement.
Build stakeholder partnerships and support communication and integration of quality standards into operational and strategic decisions.
Ensure the integrity and accuracy of organizational reporting; oversee performance metrics and prepare data-driven reports on quality, compliance, and operational outcomes for leadership.
Follow up on corrective action recommendations to ensure issues are resolved.
Represent the agency in community outreach and engagement activities, gather actionable feedback, and promote service excellence through quality improvement.
Integrate client and family feedback into quality improvement efforts.
Demonstrate MHMR’s We CARE values and perform other duties as requested or assigned.
Participate in agency emergency preparedness and environmental safety programs and, when assigned, perform key or essential functions during critical events or to sustain business continuity.
Drive to and from work locations and comply with agency mileage and travel reimbursement policies; overnight travel may be required.
Maintain regular onsite attendance and punctuality, follow the agency dress code, and complete work within scheduled hours.