Quality Coordinator

Tenet•Detroit, MI

About The Position

The Quality Coordinator provides hospital-wide coordination, leadership, and expertise in quality improvement programs under limited direction and according to established company policies and industry practices. The role identifies performance improvement opportunities, engages appropriate personnel, and develops, tests, and implements decision-support techniques to help clinicians improve clinical, functional, operational service, and cost outcomes. The coordinator also helps clinicians understand measurement for improvement purposes and coordinates staff support for medical peer reviews. The position maintains relationships with internal DMC resources and external quality-improvement agencies, and develops and implements strategies to help the hospital meet DMC and external standards, including JCAHO requirements. It provides technical advice to physicians, clinical and administrative management, and staff on quality-improvement measures, measurement methodology, and improvement techniques. The coordinator supports local committees and required data-tracking and quality-improvement activities; facilitates clinical pathways, order sets, and other quality-of-care tools; conducts studies and prepares reports; and guides and supervises quality-improvement support staff. The role monitors compliance with laws, government regulations, JCAHO requirements, and DMC policies, implements audit recommendations as directed, and ensures hospital departments meet objectives for supplier diversity.

Requirements

Bachelor’s degree in Nursing, Health Services Administration, Operations Analysis, Business Administration, or a related field, or an equivalent combination of education and/or experience.
Three years of experience in healthcare, quality management, and applying continuous-improvement methodologies, tools, standards, and guidelines.

Nice To Haves

Master’s degree preferred.
Experience providing clinical patient care in a hospital setting as a nurse, therapist, technician, or similar professional is strongly preferred.

Responsibilities

Coordinate hospital-wide quality-improvement programs and provide leadership and expertise.
Identify performance-improvement opportunities and involve appropriate personnel.
Develop, test, and implement decision-support techniques to improve clinical, functional, operational service, and cost outcomes.
Help clinicians understand measurement for improvement purposes.
Coordinate staff support for medical peer reviews.
Maintain contact with internal DMC resources and external agencies involved in quality improvement.
Develop and implement strategies to help the hospital meet DMC and external standards, including JCAHO requirements.
Provide technical advice to physicians, clinical and administrative management, and staff regarding quality-improvement measures, measurement methodology, and improvement techniques.
Support local committees, including LPICC, and required data-tracking and quality-improvement activities; provide expertise as needed.
Facilitate development of clinical pathways, order sets, and other tools for improving quality of care.
Collaborate with physicians and healthcare professionals across local and system-level functional teams.
Conduct special studies, prepare reports, and track measurements as needed.
Provide guidance and supervision to quality-improvement support staff.
Monitor activities and ensure compliance with laws, government regulations, JCAHO requirements, and DMC policies.
Implement external and internal audit recommendations as directed.
Ensure hospital departments achieve objectives for supplier diversity.