Quality Coordinator - Full-Time

Community Memorial Healthcare•Ventura, CA

1d•$28 - $39•Onsite

About The Position

The Quality Coordinator works in collaboration with the Director of Quality and other Ambulatory Medicine leadership to promote processes to improve clinical outcomes, quality metrics and prepare for regulatory/accreditation surveys. As needed identifies best practices, collaborate with others to develop standard workflow/processes to promote the highest quality of care to achieve the best outcomes. Under the direction of the Director of Quality, this role develops and maintains internal key relationships with Ambulatory Management leadership, Medical Directors front line staff and others across the Community Memorial Healthcare organization. Externally this role builds, maintains relationship, and is a key contact with payers, Accountable Care Organization (ACO) and other vendors. Participates on key committees to represent and lead quality and performance improvement activities. The Quality Coordinator facilitates internal quality reporting and is the liaison to external reporting, such as health plan, ACO and other outside entities. Quality Coordinator is the internal resource for quality reporting, quality processes, HEDIS and Health plan quality metrics and quality incentive programs such as HCC, STAR, P4P, NCQA and ACO. This role has expertise of extracting and analyzing quality data from the electronic medical record. The Quality Coordinator communicates and facilitates quality outreach to patients.

Requirements

High school diploma
One (1) year of quality improvement, healthcare quality, or regulatory auditing experience
Three (3) years of healthcare experience
Proficient in Microsoft Word, Excel, Visio & Power Point

Nice To Haves

Bachelor degree in healthcare related area or healthcare team license or certification
Familiarity and experience with information systems, analytical skills, clinical software including EHRs & Practice Management software
Ability to inspire cross-functional teams to achieve common goals
Previous experience in a large, complex medical ambulatory integrated system with multi-site environment
Excellent communication, interpersonal, and relationship-building skills
Analytical mindset with the ability to make data-driven decisions

Responsibilities

Promote processes to improve clinical outcomes and quality metrics.
Prepare for regulatory/accreditation surveys.
Identify best practices and develop standard workflows/processes.
Develop and maintain internal key relationships with leadership, Medical Directors, and front-line staff.
Build and maintain external relationships with payers, ACOs, and other vendors.
Participate on key committees to represent and lead quality and performance improvement activities.
Facilitate internal quality reporting and act as a liaison for external reporting.
Serve as an internal resource for quality reporting, quality processes, HEDIS, health plan quality metrics, and quality incentive programs.
Extract and analyze quality data from the electronic medical record.
Communicate and facilitate quality outreach to patients.