Quality Coordinator

Aston Carter • Manor, TX

2d • $21 - $25 • Onsite

About The Position

The Quality Coordinator is a customer-facing role that coordinates quality activities, including First Article Inspections (FAIs), Part Change Notifications (PCNs), Returned Material Authorizations (RMAs), and Discrepant Material Reports (DMRs). The role ensures reworks, repairs, upgrades, and restocks are completed accurately and on time, with a focus on customer satisfaction. The coordinator manages workflows with internal production technicians and external suppliers, maintains organized and retrievable documentation, and uses ERP systems and customer portals to process quality transactions in accordance with established policies and procedures.

This is a fully onsite contract position in Manor, Texas. Work is primarily administrative and computer-based, with occasional handling of physical parts and coordination with warehouse and production personnel. The role does not involve direct production work and is performed with minimal supervision in a structured, process-driven environment. The pay range is $20.50–$25.00 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

• High school diploma or GED.
• Previous experience in administrative, distribution, customer service, and/or manufacturing environments.
• Ability to communicate professionally and with a service-oriented approach with customers primarily by email, and also by phone and in person.
• Ability to multitask and handle demanding situations calmly and professionally.
• Self-starter who can work independently under minimal supervision.
• Strong communication and interpersonal skills, including the ability to work effectively with internal teams and external partners.
• Computer proficiency, including Microsoft Office applications and web browsers.
• Ability to use or learn ERP systems such as M2M and Prophet 21 in accordance with company policies and procedures.
• Ability to maintain an organized work environment and manage documentation systematically.
• Ability to manage workflows involving multiple stakeholders, including internal technicians and external suppliers.
• Technical aptitude to understand product configurations, basic specifications, and quality requirements.

Nice To Haves

• Experience with DMRs and RMAs.
• Knowledge of purchase order, RMA, and DMR processes.
• General understanding of credit and debit memo processes.
• Experience with M2M or Prophet 21 ERP systems.
• Familiarity with quality documentation such as FAI reports and inspection records.

Responsibilities

• Act as a primary customer-facing representative for quality activities and communicate professionally and promptly.
• Process FAI reports and verify products against drawing notes, materials, dimensions, bills of materials, functionality, and process requirements.
• Complete and submit accurate, complete FAI reports and related documentation to support on-time product deliveries.
• Organize and maintain FAI documentation so it is structured and readily retrievable.
• Coordinate PCNs through customer systems to notify customers of product changes accurately and promptly.
• Respond to customer RMA requests within 24 hours and provide appropriate follow-up and documentation.
• Request supplier RMAs for nonconforming products within 24 hours after internal disposition decisions.
• Coordinate internal DMRs, including job order replenishment transactions and related quality activities.
• Coordinate stock purge requests and related inspections for nonconforming or obsolete material.
• Check inspection records for accuracy and ensure FAI submissions meet customer delivery timelines.
• Manage and monitor rework, repair, upgrade, and restock workflows involving internal production technicians and external suppliers, following up to ensure commitments are met.
• Maintain consistent workflows, avoid bottlenecks, and ensure quality transactions are accurate.
• Use company ERP software, currently M2M and transitioning to Prophet 21, customer web portals, and other software to process and track quality activities.
• Work independently with minimal supervision and collaboratively with the team, taking daily direction from quality leadership or senior quality coordinators when needed.
• Perform other quality department activities as assigned in support of the quality management system.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, which may include PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Education Level: High school or GED