Quality Coordinator

Saab • West Lafayette, IN

2d • $25 - $27 • Onsite

About The Position

At Saab in West Lafayette, IN, you have the opportunity to join a team that manufactures the rear section of the T-7A Redhawk military trainer aircraft for the United States Air Force. This flagship facility utilizes advanced manufacturing techniques and leverages research and development to support Saab’s broad product portfolio. As Saab continues to expand their team in West Lafayette, IN, we are seeking a Quality Coordinator to support the operation. This position will be primarily responsible for providing customer service support through the coordination and cataloging of shipments for Ad-Hoc orders and CRO returns. The coordinator will be responsible for coordinating part inspection and the preparation, transmission, and maintenance of required shipping documentation.

Requirements

• High school degree or equivalent required
• 1+ years previous inventory control or relevant customer service experience
• Prior experience creating and maintaining detailed reports and/or compliance documentation
• Proficient with Microsoft Excel and Power Point platforms, including creation of spreadsheets
• Must be detail-oriented, demonstrating a high standard for accuracy and integrity
• Must be highly reliable, demonstrating a strong dedication to exceeding customer expectations
• Demonstration of strong, professional communication skills (written and verbal), with proven customer service focus
• Ability to multi-task and drive task completion, which will be dependent collaboration and support from other functions
• Experience pro-actively coordinating customer service initiatives, anticipating customer needs and mitigating delays
• As this role is critical in facilitating shipment of urgent ad-hoc parts, expected to support extended or off-schedule hours on occasion, when needed
• Able to work proficiently at a computer work-station as well as stand for long periods of time as needed when working in the MRB cage
• Qualified internal candidates must be in good standing and meeting performance expectations in current role (Interested internal applicants should submit an up-to-date resume for consideration)
• Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).
• Candidates will be required to pass a pre-employment drug screen.

Responsibilities

• Provides customer service support through the coordination and cataloging of shipments for Ad-Hoc orders and CRO returns – logging part shipments to customer(s), providing documentation for shipping and status reports to internal and external customers
• Coordinates quality inspection schedule, collaborating with inspectors to ensure inspections are complete and inspection photos are properly labeled for external reference
• Electronically logs loose part shipments for mail merge into presentation deck and submits to external customer(s)
• Organizes and manages photograph files to support customer document needs and for future reference
• Provides timely transfers of shipment documentation to customer(s)
• Maintains operation of MRB inventory/cage - responsible for implementing and maintaining a visual management process as well as systemically tracking inventory, material status and maintaining incoming / outgoing material log for internal and external customer reference
• Maintains non-flyaway documentation including photographs, labeling, documenting and compiling data into a format for the Acceptance Data Package (ADP) for each aft shipment
• Coordinates additional ADP elements, including but not limited to test documentation, as-built configuration, nameplate, shipper and Certificate of Conformance
• Manages electronic format and provides documents to be included with each aft shipment, including copies of all open NCRs for the aft
• Maintains documentation compliance within QMS
• Holds or must obtain TXX100 Authorization for knowledge base in administrative role
• Supports the training and transfer of knowledge to new employees
• Contributes to a positive and productive work environment aligned with our Company values: Trust, Drive, Expertise and Support
• Other administrative tasks and support functions as assigned

Benefits

• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED